None of the reports can be generated because of ArcGISRequestError: HTTP 504: UNKNOWN_ERROR for all of my surveys.
UPDATE: Integromat works again too
UPDATE: works fine on Survey123 website, no luck with Integromat yet
Now it is working within our network, all working, except reporting. we can submit forms from our mobile devices with VPN. records are storing in our SQL, data is viewable. only reporting is the issue, dont know what went wrong.
earlier, when they configure azure proxy with pass-through, all working, but they decided not to make it pass-through due to some cyber security controls.
thanks
Have you confirmed you can still reach your REST services from outside your domain after the proxy changes?
Hi all
I am facing similar error
our IT team did some change in azure proxy, then onwards this issue coming, any advises ?
thanks in advance
I am having a similar issue, we have been generating reports for over a year from the same survey and suddenly it just refuses to create a report. Strangely i can create reports for other surveys but not the one i use most. If i save the template to my hard drive as a word doc and then load it back in then i get get an error warning
Error: binde type esriFieldTypeString for question telephone_number is not constist with feature layer field type esriFieldTypeDouble
I understand the issue here but is it possible to change the field type if i created the app in the web designer?
Hi,
for us in Slovenia is the problem still there. No changes, still getting same error. Firewall is set correctly, we are trying to diagnose what causes this error with our local ESRI distributor and your support team.
If any new idea arrives, please let us know.
Thanks for huge response and updates.
Miha Robar
Yes a survey 123 Dashboard of updates would be great. I've had some of my people unable to access Survey 123 Dashboards with unknown connection errors, which simply resolve the next business day. Unfortunately, that delay is more than significant downtime for our clients.
Thank you for the update. Please consider adding the Survey123.com to the ArcGIS Online Health Dashboard so that we can check if it is a known outage. It would be easier to deal with in these types of circumstances. Also maybe updating the services outside of business hours?
Thanks!
Hi ALL,
There was a security update to the Survey123 website on 7/29 PDT, the report service was interrupted for a period of time. Now it is fully recovered, also with performance improvements especially for a report contains many maps or images.
Thanks again for all your feedback.
I can confirm I was able to produce reports like normal this morning.
Try to generate a report again. it is fixed now!!!. I generated a report 2 minutes ago.
it is fixed now!!!. I generated a report 2 minutes ago.
I am also having this issue. Things were working fine yesterday but just a couple minutes ago I got this error.
Yep, I am having this issue. and my reports generated couple of days ago have appeared weirdly especially for tick box....(no tick appears)
That makes three of us.
Is anyone having this issue today July 29th, 2021? I am...
Also having this issue, started this afternoon.
Same problem for me just this afternoon.
I am also having the same error today. I am accessing the survey123 site and connecting to our Portal. Everything has been working all week until today.
Any advice?
Hello,
I am experiencing the same problem again.
Same problem again
@miharobarinho ,
Thanks for attaching the screenshot.
If the 504 error also occurs when you try to download a sample template, it indicates that the Survey123 website cannot download/access an item from your org.
Can you please share some more details?
I have tried some more tests on our Survey 123 report generating error. We are unable even to download sample template, getting the same error code: 504, as you can see in attachment. In the past month, there were no changes in the environment of the Enterprise portal. Also services for Survey 123 projects were not built on top of existing services, but are brand new for each survey 123 project - we are in test mode.
Thanks in advance for any new suggestions, what could it be.
Thanks for the information, it turns out that your case is not the same with the solution I mentioned previously, which was fixed two and half months ago.
Since there is no update to the Survey123 website for at least one month, can you please confirm if there is any change in your environment? Did you use connect to an instance of ArcGIS Enterprise via the Survey123 website? Since you mentioned that all reports are failed to generate with the HTTP 504 error, is there any e.g. network environment to your ArcGIS Enterprise in past two weeks?
And a snip of an error:
for past 14 days, we are unable to create reports from our templates. The error occurred every time, with no difference creating pdf or doc dokument. also saving to esri account or locally brings no difference. I am sending you a snip of an error. Before past 14 days it worked ok. We are just implementing survey 123 and that is a big issue for us.
We have several projects, and non report generation works, amount of data is low, and also no images are present, just a map of location. Also just one record can not be exported.
I am still unable to see and understand, what solution did some of the customers used?
Thanks, Miha
The original issue was fixed by the product team, see the solution here.
Did you still observe the HTTP 504 error when generating a report? Can please share any details of your case? For example:
- A screenshot of the error in the Data page on the Survey123 website
- How many records are included in the report job?
- Are there many maps or images you plan to print in the report?
Hi, can you tell us, what is the solution?
Thanks in advance.
Miha
The issue is sporadic. One day I get the error all day the next I can print the reports. My surveys all contain a repeat with images.
Hi @DionO_Reilly
Thanks for reaching to us.
We are getting the same error the last couple of days. We connect to our Portal through the Survey123 website and run our reports. Any suggestions would be appreciated. Thank you
We had an update of the Survey123 website for back-end architecture migration last night (PST). This report service issue was caused by not fully resizing the performance to the previous scale, it is fixed now. If you still observe any issues, please let us know.
Thank you again for all your feedbacks.
Yes, having the same issue. On multiple feature services. Please advise when it is resolved. Thank you!
Can someone from Survey123 please let us know when this will be resolved?
This very negatively affects field operations.
I am having the same problem.
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