Survey123 Connect Log In

ahkim

I once connected my Survey123 Connect to a portal.  Since then, I am unable to log on Survey123 Connect any longer.  I removed all other portals from the "Portal" setting and only arcgis online is left.  However, whenever I open the sign in window, it shows the portal connection error.  I tried removing the software and installing a new version, clearing Internet browser cache, but nothing has worked so far. 

ahkim

Phil, 

This was an urgent case so I contacted Esri Support after posting this and got an answer.  I will post it here for others who may run into this problem.

1. Navigate to C:\Users\<username>\ArcGIS\AppStudio\Settings
2. Open the .json file with the most current date
3. Set the "Portal/url" to an empty string
4. Save > Close
5. Re-start Survey123 Connect.