Survey123 error popping up?

Question

Recently our users have been getting a box popping up when they open Survey123. It's not necessarily an error, it just asks "Wouold you like to open settings?" If you hit "OK" it takes you to Survey123 settings in the iPad. I'm not sure what exact setting it's wanting the user to adjust. This is a new issue. Has anyone else experienced this?

ChandlerCallison · Answer

Location services are enabled, we've been using Survey123 for almost a year now so it isn't a first-time use issue.

Shwu-jingJeng · Answer

Hi Chandler,

When survey123 field app is downloaded and open for the first time, the app will ask you to allow using the location service and access to the camera. It could be that you might not grant the permission to the location service in the begining and when app is trying to use the location service, it will remind you to check or reset the settings. That would be my guess why you are getting that message. Next time, when you get that pop up message, please check your survey123 setting on the iPhone to see if location service is granted. If service setting is good but still getting the pop up mesage, please report to us with the version of field app you are using and the iOS the device is running on, so that we can investigate this issue further.

Thanks,