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Map Downloads with Collector Classic but not the New Collector

PatrickFilyer

Has anyone else experienced this?

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ThomasJones1

Hello Patrick,

It would helpful to know a little more of how you are using collector.

1). Are you signing into Collector through Portal for ArcGIS or ArcGIS Online?

2). Do you receive a specific error message when the map fails to download?

3). Is this issue restricted to a particular web map?

Thanks,

Thomas.

PatrickFilyer

Hello Thomas,

1) Signing in through ArcGIS Online

2) I have used the collector error log to log the error. You can find it at the bottom of this message.

3) The issue occurs on multiple web maps.

Additionally, I came across a similar thread - where Colin Lawrence provides some possibly reasoning behind the errors. It's likely that this is the reason why my maps are failing because I published them from Desktop with Domains (definitely some duplicates). Is there a list of do's and dont's for publishing data? All of our maps are taken offline due to lack of connectivity in the province. I think there needs to be more transparency in regards to what will "break" the new collector. I know its probably more complicated than that but it would help future deployments of offline datasets.

2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/5: Loading offline map task.
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/5: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Error downloading map: Error Domain=com.esri.arcgis.runtime.error Code=6 "Illegal state" UserInfo={NSLocalizedFailureReason=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0 already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0 already exists} 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job failed 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 5/6: Fetching feature service infos.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/5: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/5: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.08 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/5: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 5/5: Fetching feature service infos.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/5: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/5: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/5: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.06 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/4: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.04 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/4: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/4: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/4: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/3: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/3: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/3: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.02 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/

ColinLawrence

Patrick,

Your error message is a bit different. Do you happen to use copies of feature layers? See this thread if so.

I wouldnt worry too much about that other thread regarding domains unless you are hitting that specific error. It was a defect with AGOL that has been addressed. The only situation to be careful of is bringing in data from multiple geodatabases which each have a domain with the same name, and publishing as a single service. There is no problem with using the same domain on multiple layers/fields in the same GDB.

Colin

PatrickFilyer

Hello Colin,

This layer is not a copy.

ColinLawrence

Do you have the same feature service added to the map twice? Looking in particular at this section of the error message:

Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0already exists

The same principles apply as would with copied layers; packaging into a runtime geodatabase (going offline) leads to undesirable behavior. If its necessary to display the same data multiple times in different ways, Feature Layer Views are the recommended practice.

Colin

ColinLawrence

Hi Aaron,

If you cannot use the editor tracking "defaults" you could try to edit your existing fields to mimic what is expected. I cannot say for certain this will work as I haven't had a chance to test this workflow myself. However, if you are comfortable doing this I would say its a worthwhile alternative while you wait for a resolution on our end.

Regards,

Colin

Eric

Hi Patrick,

I am definitely experiencing this. I am getting the 3018 error on 3 of my 4 layers. The layers all have editor tracking turned on, and I am using the default editor tracking fields. Interestingly, the layers all display fine in Collector, but I am receiving the 3018 errors when I try to use them in Field Maps.

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