Mismatch of Redeeming-window of Access Code purchased from Vital Store. The access code offered has 14 characters, but window insists to enter12 or20 characters!!!.
The ebook purchased on Ffeb18,2026, titled Getting to Know ArcGISPro3.2.
Vital store Customer-care escalated to ESRI, but discouraging on the grounds that ESRI will not resolve and time gets wasted . Herewith pasted the email communication for your quick, ideal resolution ..."
| Nagaraju Chervu | | Thu, Feb 19, 10:06 PM (2 hours ago) |
I pick up this line from your response "Esri Press updated the source file for this courseware on December 19, 2025, at 07:02 UTC. This update changed the item’ | VST eCommerce Support <support@vitalsourcestoresupport.zendesk.com> | Thu, Feb 19, 10:17 PM (2 hours ago) | | | to me ##- Please type your reply above this line -## Your request (#7127681) has been solved. To reopen this request, reply to this email or click the link below:
http://storesupport.vitalsource.com/hc/requests/7127681 | Stuard A (VitalSource Store Support (B2C)) Feb 19, 2026, 11:47 EST Greetings Chervu,
Thank you for contacting VitalSource Customer Support.
We have escalated the problem(s) you are having with the source file the Publisher placed on our platform to our Content Escalations Team.
After our Content Escalations Team analyzes the issue(s), they will inform the Publisher of the source file's problem(s) if the source file is the issue. If the problem is related to the source file and the Publisher sends us an updated content file, your application will inform you that a new file is available to download.
Please be aware a resolution may not occur in the end. It can also take time to analyze the problem(s) entirely, partner with the Publisher or our platform's Engineering Team, resolve the issue(s), or come to a conclusion the issue(s) are not merited a resolution. Therefore, we are closing this ticket since the outcome of the solution is now out of the Support Team's hands. You will see the results of a resolution in a notation within your Bookshelf application that the source file has been updated or with a Bookshelf application update.
If you still require additional assistance, please reply to this email. For any other questions or concerns please visit us at support.vitalsource.com.
Sincerely,
Stuard A. Stuard A | VitalSource Support | Lead Escalation Agent
227 Fayetteville St., Suite 400, Raleigh, NC 27601
support.vitalsource.com | | Chervu Nagaraju Feb 19, 2026, 11:37 EST I pick up this line from your response "Esri Press updated the source file for this courseware on December 19, 2025, at 07:02 UTC. This update changed the item’s format and appears to have affected the course key length as well".....and the Vital Source provided me the purchaser redeeming window that is insisting 12 to 20 characters!! isn't it a flaw of not updating the redeeming window to 14 characters?? ....my intention is not to find flaws in anyway....but to sort out the issue rather than living on same flaws?? as even if you refund I had to again purchase an alternative from your store and live sustain with same flaws!!! and you may respond don't choose Vital store, but i have at present this only option for ACCESS to Less than 1 year License of ArcGISPro package installation....this is the cause due to which I have been hanging over persistently over this matter. Hence please escalate to the right channel(s) to do timely justice to the cause....and do not say that because it takes long time I encourage refund...rather it is your/CC-team's duty to achieve Customer-CARE....if you cannot I humbly request to handover the case to your bosses or even to your directors...best regards, nagaraju" |
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