Hi all,
I'm experiencing a consistent crash when attempting to take photos in Survey123 version 3.24.21 on an iPhone 17 Pro Max. I’ve done extensive testing across multiple devices and OS versions, and the issue appears to be specific to this hardware.
Issue Summary
When I try to capture a photo using the camera inside Survey123, the app crashes immediately.
This happens before the camera fully loads.
The crash is repeatable across multiple surveys.
Working Test Devices
Device iOS Version Survey123 Version(s) Result
| iPhone 16 Pro Max | 26.0 (Beta) | 3.24.21 | ✅Works |
| iPad Mini (A17 Pro, MYHC3LL/A) | 18.6 (22G86) | 3.23.36 / 3.24.21 | ✅Works |
| iPad Mini (same) | 18.7 (22H20) | 3.24.21 | ✅Works |
| iPad Mini (same) | iPadOS 26.0 (23A341) | 3.24.21 | ✅Works |
Failing Device
Device iOS Version Survey123 Version Result
| iPhone 17 Pro Max (MFXQ4LL/A) | 26.0 (23A345) | 3.24.21 | ❌Crashes on camera launch |
Other Notes
Attaching a photo from the library works fine — only in-app camera capture causes the crash.
Happens even in very simple surveys (e.g., one image question, no repeats or logic) and complex ones.
Appears to be hardware-specific (iPhone 17 Pro Max) rather than OS-specific.
Questions
Has this issue been reported by other iPhone 17 Pro Max users?
Is Esri aware of compatibility problems with iOS 26.0 or the new camera hardware?
