Cannot delete member: ArcGIS Pro offline

Woosh_AP

I am the administrator of our organization's ArcGIS Online system and I am trying to remove a staff member who has since left the organization. When trying to do so, I get a pop-up error message reading" "Unable to delete member: {User]. This member has taken their ArcGIS Pro license offline." This would've happened prior to me joining the organization. Is there any way to solve this or override the error?

George_Thompson

Looks like you will need to contact Customer Service to have them remove the user. See this post here: https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-named-user-license-offline-how-to/m-p/1031615/highlight/true#M38713

Hope this helps!