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s123 Connect crashing after update

clt_cabq

I upgraded my instance of Survey 123 connect yesterday from 3.17 to 3.19. Seemed to work fine after that but today the application crashes on opening - I see the splash screen then the window the app should open into appears then vanishes. Any thoughts on ways to repair short of reinstalling?

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Accepted answers

abureaux

Are you using the standalone installer?

I am using the Microsoft Store version, and mine auto-updated from 3.18 to 3.19. I am not experiencing any crashes upon opening at this time.

All comments

abureaux

Are you using the standalone installer?

I am using the Microsoft Store version, and mine auto-updated from 3.18 to 3.19. I am not experiencing any crashes upon opening at this time.

clt_cabq

I did use the standalone, I'll see if i have access to the MS store and see if that makes a difference, thanks!

IsmaelChivite

@clt_cabq If the problem persists, please post your XLSForm here so we can test it. If you do not wish to post your XLSForm design in this forum, please share with the Esri Tech Support team. Thanks a lot.

clt_cabq

@IsmaelChivite its not an xslf form issue, its the connect application itself that doesn't start up properly.

clt_cabq

i did as @abureaux suggested and it is not crashing now. Not sure what the difference is between the MS Store version and the standalone version.

DonMorrison1

Same here - @abureaux 's suggestion worked for me.

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