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Get Map Data Gateway Timeout

RonBar-Ad

Hi,

I'm trying to learn to use cityengine, but every time I try to download map data I get a gateway timeout error.

I sign in successfully, the get map data window pops up correctly, I set extent successfully and click okay. The progress bar appears and works through 'downloading elevation data', then stops at 'downloading map' around 1/3 of the way through, before throwing the error 'gateway timeout'.

I tried reinstalling, connecting through a VPN, restarting my PC, but nothing works.

Here's a screenshot of before the error appears, then the error itself:

Please let me know if there's a way to avoid this, hopefully it's just some small detail I missed.

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Accepted answers

TaishaFabricius

Hi everyone!

Thanks for your patience while we worked on getting this resolved.
So we hope to have a fix deployed by the end of the week.
In the meantime, can you please let me know if you're getting the time-outs when downloading in 2k as well?

All comments

BrianE1

Did this ever get resolved? I am having this issue.

ThomasFuchs

Please Note: The solution only applies to CityEngine 2022.1
More details can be found here: CityEngine 2022.0 and earlier: Get Map Data textur... - Esri Community

Please excuse the inconvenience.

JoelSilvermanPhoto

This is still a problem 01/2023, I get "Read Time Out" errors when trying to download the smallest possible map tile in 4K. It will only download OSM data onto a 2K map. Is there a fix?

Stefan_Thorn

@TaishaFabricius The 4K gives the 'Gateway Time-out', the 2K no issues

ayachi

Dear team,

I am facing error with CityEngine when I try to download map with the "Get Map Data” command and when I select 4k resolution : it fail each time with the message “Gateway Time-out” .

It is working when resolution is set to 2K.

Can you assist me to fix this error please ?

CityEngine version 2022.0.8300 , Winx64 , 256Gb RAM

thanks

image001-1.jpg

TaishaFabricius

Hi @CandiseBerard_SAIT We just tested it with 2k and we're not seeing the error. Is this still reproducible for you?
Thanks!

CandiseBerard_SAIT

I have been getting this same error for the last 3 days, I decreased to 2k and still yet the error

RonBar-Ad

Thanks! Changing both settings to 2k seems to be working consistently

TaishaFabricius

ChristopherHalliday

Hi, is this issue been resolved. I'm still get Gateway Time-out a month on

RonBar-Ad

Hi @TaishaFabricius, thanks for the responses! Please let me know what happens with this ticket, the service seems to work 20% of the times I try it and the issue persists, which makes it very hard to learn how to use the system.

Has anyone been able to identify the issue? It doesn't seem to correlate to server down time.

swhan

Hope this issue will be resolved soon. 🙂

TaishaFabricius

Ok thanks for this. I just created a ticket so the team can investigate this. Thanks @ElliotHartley !

ElliotHartley

Thanks @TaishaFabricius for the quick response! It doesn't seem to be happening when the OSM server is down, I do check this page Platform Status - OpenStreetMap Wiki. Also we are getting this message when OSM data is not checked so this it should not happen? I wonder, does the Get Map Data tool check OSM regardless of whether the user has checked the OSM boxes? When I have received this message, I will go back (because the tool just closes rather than stays open) and un-check the OSM download and I will still get this gateway timeout message.

Perhaps a friendlier message pop-up would help here as well? 🙂

TaishaFabricius

Hi Elliot

Thanks for tagging me in this.
This happens when the OSM server is down. Unfortunately from a CityEngine side, we cant do anything about this (except maybe improve our error message).
The only solution is to try again later or check your internet connection and that there are no firewalls blocking anything (although in your case, Im sure you don't have any of that, as it usually works).

ElliotHartley

I am also getting this issue on mine and recent trainee PCs... I have also been reached out to by a couple of Esri distributors who have had the same issue. It seems intermittent so if you keep trying it can work. I had thought the issue was the download for OSM data but unsure of exact reasons. Perhaps @TaishaFabricius can enquire with the CE team to see if the problem is

刘原鑫

水经注跟bigmap这俩软件也可以下载高程，我一般不从这个地方下。开源的还有streetmap，也能下载。

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