I just had the same issue. Have you fixed it yet? if so what was the trick?
So I finally restarted my computer and all is well.
This problem happens very often. I think that the “restart” (as you did) can take care of this issue.
Maybe you can check the connection with the item in the taskbar:
Okay where is the test connection Now set up? ArcGis? ArcGis Online? or is this a browser function?
This icon should be in your windows taskbar (next to the clock at the bottom right) if ArcMap is open. Just Right-Click on it to get the menu from my screenshot.
This is strange
Hi, I am shown as signed in the File Pull down menu but the ArcOnline below it is grayed out. This is also true in the Add Data button extended choices. I am running ArcGis 10.1 on a Windows 7 platform. I suspec t our network firewall may be blocking the attempt. I do not have the test connection in the lower right taskbar tray.
Thanks for the help, I suspect I will have to visit our resident IT team and let them sort it out.
Cheers
Jeff Chartrand
Please check this other thread and the links suggested there:
ArcGIS Desktop won't connect to ArcGIS Online
This worked for my user! The user had to double click it and it was able to create a connection. After that, the user restarted ArcMap and the Sign In button was available!
This also worked for my user, however the connection to the Portal had to be re-established in ArcGIS Administrator after the Test Connection was performed.
This has not helped. Is there a solution to this? I want to sign in to a different online account to republish those maps in our new portal. Need help on the correct method to this madness.
You have close out of ArcMap then to go to the program "ArcGIS Administrator" on your ArcMap machine and go to Advanced > Manage Portal Connections > Add > Connect > Save
Then open ArcMap again and you should have the option to sign into your Portal now under File > Sign In
For me, the issue of sign in to ArcGIS Online only happened in Qa and Prod Servers.
The dev server was fine.
Turns out ArcGIS Administrator>Advanced>Manage Portal Connections was only pointing to http://www.arcgis.com/
So, I added AND connected https://www.arcgis.com/ and it worked.
Add the ArcGIS Online organizational domain in ArcGIS Administrator
https://support.esri.com/en/technical-article/000013176
Maybe the server internet options/proxy whitelist only allowed https arcgis urls in the higher environments (qa/prod) to be more secure.
I also added the appropriate Esri urls to the trusted sites.
These other resources also helped:
https://esribelux.com/helpdeskitem/troubleshooting-issues-adding-arcgis-online-basemaps-to-arcmap/
https://support.esri.com/en/technical-article/000013300
https://community.esri.com/t5/developers-questions/web-appbuilder-login-issue-using-internet-explorer-11/m-p/186797
https://community.esri.com/t5/arcgis-pro-questions/unable-to-establish-connection-to-https-portal-domain-com-arcgis/m-p/713548
https://support.esri.com/en/technical-article/000011622
When I try this it tells me that it cannot connect to https://www.arcgis.com/, though I am connected to the internet and the site loads when I type it into my internet browser. What could be causing this?
Angemeldete Mitglieder können Beiträge verfassen, Updates folgen und mehr. Neu hier? Registriere ein kostenloses Konto.
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.
