nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I sign out and have the Survey123 App on Android Forget Me?

RogerFarmer1

When I sign out of the Survey123 App using Windows Account from Enterprise 10.6.1 I am not forgotten.

When I want to sign in again using Windows Account it seems to have cached my credentials somehow and immediately signs in. This makes it impossible to test anything from a field user's perspective.

(v3.0.149; I believe it updated yesterday)

Najděte více příspěvků označených jako

Accepted answers

Anonymous User

Hi Schalk,

Yes we have improved the IWA login for Survey123 app. However on Android and non Windows devices, you may need to restart the app after sign out, to fully clear the IWA cache, before try and sign in as a new user.

Phil.

All comments

JohnHasthorpe

Hi Roger, We have a bug open for this.

I'll add your comments to the internal issue.

Thanks

John

RogerFarmer1

Thanks, Jonathan,

Are you aware of what the timeframe is for a fix?

Cheers,

Roger.

JohnHasthorpe

Hi Roger

Can I verify the workflow you are using, so we can be sure that any update we make will fix your issue?

1) You sign in Survey123 App using a Windows Account

2) You sign out using the sign out dialog

3) You are automatically signed back in

Also please confirm the device and operating system version you are using.

Thanks

John

RogerFarmer1

Test device is currently signed in
Sign Out Firstname Lastname
Sign In
Select Windows Account
Doesn't give the option to sign in as another user; it automatically signs in as whoever was last signed in.

App version 3.0.149

Samsung Galaxy Tab S3 (SM-T825Y)

Android 8.0.0

RogerFarmer1

Hi Johnathan Hasthorpe

Do you have an update in this? Or a time frame?

Same issue still exists with App version 3.3.64 on Samsung Galaxy Tab S4 (SM-T835) Android 8.1.0

Thanks.

GISAnalyst7

Hi,

I believe this change may have reverted back with the last update on October 15th. Users who previously had no issues are now experiencing this. User credentials are now caching and the next user can not login until an app reinstall. Just a restart of the app doesn't seem to work.

Thanks,
Dimity

Anonymous User

Hi Dimity,

Can you please provide more specific details so we can look into the issue further. As you can imagine, there are many different authentication types, workflows, devices and other factors that have an impact of user sign in and sign out.

Please confirm if you are using AGO or Portal, if Portal, what version and setup and what type of authentication (Local, IWA, SAML, SSO, PKI etc)?

Can you confirm what device type, model, OS version you are seeing issues?

And lastly, please describe the step by step workflow where the user signs out and another user cannot sign back in? Does it happen in same app session, after restart, when online/offline changes etc.

Regards,

Phil.

GISAnalyst7

Hi Philip,

Thanks for the reply.

We are using AGOL with SAML authentication. We are using Survey123 v3.11.164 on android devices - mainly Samsung Tab S4, but some users are using Samsung phones.

The S123 app is on the device, they login using AGOL login, and type in our Organization's URL, they then log into our organization and pick their Microsoft account to login. If there are any questions to save credentials they click no. to sign out, they use the 'sign out' link in the S123 app and confirm sign out. When the next user comes along to sign in they follow the same process, but there is no option to pick their own microsoft account and it signs them in auomatically as the previous owner.

We thought initially that the Microsoft account may be logged in and active elsewhere on the device, but we have checked and it is not. Everywhere they could potentially log in asks for a login to be entered, nothing else is automatically logging in.

Thanks,

Dimity

ZacharySutherby

Hello Dimity,

Thank you for reaching out with this information! If we may ask who is the Identity Provider for your SAML configuration?

I know you had said that your colleagues are logging into your organization and then selecting their Microsoft account to login, who is the provider that they are logging into the Organization with?

Please feel free to email me directly at ZSutherby@esri.com if you would like.

Thank you,

Zach

Anonymous User

Hi Dimity,

Thanks for the additional information. Further to Zach's reply, I do not believe this issue is new to 3.11, can you confirm it worked as expected in 3. 10 or earlier on the same devices with same workflow?

The reason I believe this is an existing issue is that we have a known issue with AGO and SAML authentication where the user credentials are cached and not cleared on sign out. This has been previously reported as BUG-000119569.

I would suggest you also log this with Esri Support and have it attached to the existing bug number above.

Regards,

Phil.

MeleKoneya

We are using 3.12.277 and are experiencing issues with logins being cached on iPads. We use 0365 to manage our enterprise logins. When a user logs out, the next person who opens Survey 123 is logged in with the previous user. I'd be curious to know of any work arounds and resolutions to this issue. It seems like a hard restart used to resolve this on iPads but no more.

Anonymous User

Hi @MeleKoneya1,

Can you confirm the iOS version and iPad models? I believe the problem is the same as mentioned above with SAML/IWA/O365 SSO logins on non-Windows devices.

If you uninstall the app and re-install the login information should be cleared and no longer cached. This is becuase iOS clears all the data off the device for that uninstalled app. Are you saying if you uninstall and reinstall the app, the previous user is still signed in?

Regards,

Phil.

MeleKoneya

Phil,

Thanks for the response. I am not sure on the iOS and iPad versions. I will get the info.

We did not uninstall Survey 123.

What is happening is that the previous O365 SSO user is cached and the next user is not able to enter their login information. Is there a way to clear the log in cache without an uninstall of Survey 123?

Mele

Anonymous User

Hi @MeleKoneya,

No, currently there is no way to clear the cache of the internal webview browser. This is the issue logged with Esri Support that has the associated BUG number mentioned earlier in this post. Currently the only workaround would be to uninstall and reinstall the app.

Regards,

Phil.

Připojte se ke konverzaci

Přihlášení členové mohou přispívat, sledovat aktualizace a další. Jste tu noví? Zaregistrujte si bezplatný účet.

Rychlé odkazy

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.