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Can't generate reports or export data

ChrisShuck1

Every survey my company has created is currently experiencing the same issue. We get the following error when trying to generate reports: "An error occurred while generating report. get errors when rendering the template: The tag "field_35" should be the only text in this paragraph The tag "field_20" should be the only text in this paragraph The tag"... and so on. We also cannot export excel files.

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MatthewDriscoll

I am currently having this issue where only the author of the report is able to generate it. The other users get this error: "Http failure response for (unknown url): 0 Unknown Error". I switched my Microsoft Word Template from being shared with the group to being shared with everyone in ArcGIS Online and still get the error. Are there any other work around to free up the template for everyone to generate the report? Also note this has only started to recently happen, tested it a couple weeks ago and it worked fine; it's probably because we are/were about to deploy it.

ZhifangWang

Hi Robert,

By design, all stakeholders of the survey should be able to see all templates uploaded by the author and generate reports in the Data page. We also had fix on this workflow in previous release.

If would be helpful for us to enhance the workflow if you can provide exact reproduce steps when it happens again, thanks!

RobertMarros

Never mind. I figured it out. I needed to go back to ArcGIS Online where the Generated Reports are stored and share those files with my group. Once I did that the other members were able to login in and generate a report for a specific record.

RobertMarros

Hi James Tedrick‌,

Can anyone utilize the Generate Report functionality from the Survey123 website to generate a report or can only the owner/creator of the survey? I created the survey (using Survey123 connect) under the Esri username User01 and shared it out to a group. My group members are able to login to the Survey123 website to view the survey and click on the data tab (I already enabled the group with permission to view the data). However, there is no option available for them to generate a report.

Thanks

#survey123 custom report‌

ChrisShuck1

Hi James,

I am checking in to make sure that you received the files that I sent you on Monday. I just tried to generate reports from the two surveys in question, and I am still getting the error messages.

Chris Shuck

Staff Biologist

Transcon Environmental

1942 University Avenue, Suite 206

Berkeley, California 94704

image001.jpg

ChrisShuck1

Hi James,

They are attached.

Thanks,

Chris Shuck

Staff Biologist

Transcon Environmental

1942 University Avenue, Suite 206

Berkeley, California 94704

image001.jpg

523f Milling Station Record.docx

Artifact Tally.xlsx

Artifact Tally Tables & Narrative Combined.docx

Form 523f - Milling Station Record.xlsx

JamesTedrick

Hi Chris,

Can you provide the XLSFile and DOCX file for the surveys that are not working?

ChrisShuck1

Hi James,

I am able to print reports for most of my surveys now. However, I still have two that are getting error messages. They both say: "An error occurred while generating report." They say nothing more than that though, so I don't know where to start. One of the templates was made and working prior to the 2.6 release, the other was made post 2.6.

Chris

JamesTedrick

Hi all,

We have identified an issue with the print template and multiline text questions; we will be updating the Survey123 website shortly to address this.

Anonymous User

Something is buggy in Release 2.6 none of our reports will print from Survey123 for ArcGIS. Getting various errors, this is only in the last two days.

Anonymous User

Hey guys, I'm not sure if this is the solutions or not, but we have been attempting to get the custom reporting function to work for the past two days without success; until a few minutes ago. I'm not sure if there has been progress made behind the scenes or just luck?

We had to turn off the "Show individual response" in order to have the custom report using the word docx file to run correctly.

Might want to give it a try.

Cheers!

Mike

ChrisShuck1

diligentpig‌

Update: There is a report template that I need to use, so I went ahead and deleted all text on the same lines as multiline text tags. I no longer get the error message for these tags. However, I do get this: "The scope parser for the tag A_Notes2 failed to execute." I've tried a few things to fix this, but nothing has worked. I still can't produce the report.

ChrisShuck1

diligentpig‌

I edited the Word doc, took all of the words out from in front of the tags in question, and then generated the report successfully. As I've mentioned though, my company has many surveys and it would be burdensome to go back and edit every template. Also, removing words before these tags decreases functionality of the forms and creates more work for the person generating the reports every time a report is generated. Hopefully there is a way to fix this on your end?

ChrisShuck1

ZWang-esristaff‌

We have many surveys, and none of them can generate reports. All of them worked fine before the 2.6 release. All of the fields mentioned that are related to the error are indeed multiline text questions. On the Word template, there are no other tags before or after the tags in question on the same line, but there are words before each of them.

Regarding the Excel export option, I was trying to export from the data page of the Survey 123 website. I don’t know if it was working during the 2.5 release, because I had never tried it before. I can export the Excel file from the source feature on ArcGIS Online.

Anonymous User

I removed all sting before or after the placeholder in my word document and I am still having the same issue as stated above. I was using the same survey before the most recent release/update.

My export is working fine. I would rather not have to export the data and merge with a word document every time I need to print a report.

I was really excited about the Beta report generator. Would love to know if there is a work around?

ZhifangWang

Hi Chris Shuck‌,

Sorry for the inconvenience. Can you please confirm following things? These can help us locate the cause of the problem. Thanks!

Regarding the generate reports error
- Is the same survey and report template working well in 2.5 release?
- Are the "fiedl_35", "field_20" questions related to the error all Multipleline Text question?
  - If yes, in the Word template file, is there any other string you put in the same line before or after e.g. the ${field_35} placeholder?
  - If no, what are the types of those questions?
Regarding the cannot export excel files
- Did you try to use the "Export" menu in the Data page of the Survey123 website?
  - If yes, is it working for the same survey in 2.5 release?
- Can you please go to the source feature service item behind the survey in ArcGIS Online and see if you can export excel file there?

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