Hi All,
I used survey123 connect to create a survey and published it to our ArcGIS Enterprise, however, i can't seem to access the survey when i click on "manage on survey123 website" it comes back with the "The survey does not exist or is not accessible." error message, i can't even access https://survey123.arcgis.com/?portalUrl=https://myorganisationdomain.co.uk/portal, returns "The survey does not exist or is not accessible." error message too.
#survey123 url #portal for arcgis 10.6*
Hi Temple Digital Delivery Team,
A couple of things to check:
If you can locate the published service within both portal and the survey 123 website, perhaps check if the survey has been shared to any required groups or the portal organisation, and whether you may be logged into Survey123 connect with an account which does not have permission to access the published survey.
If this has been helpful or answered you question, please mark the response to help other GeoNet users!
Thank you Edmund,
It was a browser cache issue, and was fixed after i cleared them.
Hello Edmund,
I am having a similar issue where I cannot log in to https://survery123.arcgis.com/ with enterprise credentials. I can access it using AGOL, but need to create a survey in portal. I am getting the same error that the Original Poster noted. Cache clearing did not solve the issue.
Thanks,
Mitch
Hi Mitch Johnson,
This may be a silly question, but is your Portal account a Publisher role with a field app add-on licence bundle assigned to it?
Also, are you able to connect to your Portal using Survey123 connect? Are you able to access your Portal from an external network?
Regards,
Ed
Hi Ed,
Thank you for responding. I am not entirely sure how to assign that add-on license. I cannot seem to find it in MyEsri for download. When i go to Manage Licenses in Portal it says "No Premium Applications available". I know i have already enabled Dashboards for ArcGIS so this should be possible.
I am able to connect to my portal in Survey123 Connect and successfully published a test survey to Portal. I am also able to access Portal through external network. So this is definitely an option as well. I just saw a tutorial using the Survey123 website and it looked much simpler. Do they have the same capabilities?
Ultimately, I am trying to generate an inspection survey for manholes that is accessible by clicking on the manhole and answering questions in the survey. I need the table of survey results to exist in our enterprise geodatabase and need to be able to load old surveys into that table so that are accessible in GIS.
Thanks!
Hello Mitch Johnson,
Some things to check:
(1). Your AGOL organization is set up for Enterprise Sign using SAML.
(2) Your Portal is also authenticating your Enterprise users from the same authentication source.
(3) Construct of your Enterprise user names and SAML assertion properties. For example, in AGOL, our Enterprise users can authenticate using firstname.lastname@domain.gov or firstname.lastname@domain while our portal is configured to authenticate from the same directory service as firstname.lastname@domain. We instruct our users to use firstname.lastname@domain for all our ArcGIS Enterprise resources for a consistent Sign In experience.
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