I cannot publish surveys to portal, always get error "Code: 500 - Service Hosted/service_xyz/FeatureServer not found".

Question

I am using Portal 10.4.1 and Survey123Connect 1.9.24.  This happens every time.

I created a new form with three fields, a text, a decimal and a geopoint.  This is the message:

It seems the folder is created in Portal with a single item as the feature layer:

We just upgraded to 10.4.1 and do not have previous surveys running in portal, so I created the basic form mentioned before (attached).

We were never able to published surveys to Portal 10.3.1 but remember this was an issue when publishing; it was resolved by adding the Server URL to the registered info for Survey123.  I do not see the edit option anymore as the app is now registered by default.

Any suggestions?

TEST_20161129_002.xlsx

Amanda__Huber_1-1650039200021.png

DanielUrbach · Answer

Hi Jose,

Just to confirm, did you also upgrade your Datastore instance?  Does the Datastore validate in ArcGIS Server Manager > Site > Datastores?

Are you able to create an empty hosted feature layer?  See Publish hosted feature layers—Portal for ArcGIS | ArcGIS for Server and access it?

-Danny

JoseReyes3 · Answer

Danny,

When querying the log files it did not return anything for the last hour, however, when I query for the last 24 hours it returned many entries for the time period I did the last publishing (don't understand why as they were all within the hour!)

I see a lot of messages regarding "invalid token".

I will try other options like removing SAML, which I have enabled in DEV (I read somewhere that this is not supported by Survey123 yet).

I will let you know what I find.

José

JoseReyes3 · Answer

Hi Daniel,

Based on your comments I did the following:

* Set log to "debug" mode in ArcGIS for Server
* Created a new form as described before
* Published the form

These were the results:

* Publishing failed with the same error (as expected)
* No entries at all in the log files
* Feature service is listed under Hosted Services with status "started", however, the only button enabled is the "delete"; "start" and "stop" are disabled.
* No entries in Portal log either

José