Data deleted from Outbox upon app autoupdate

Question

Hello,

Twice now I have had data that was in my Outbox (I was using Survey123 out of cell service range on iPad mini). When I got back into range my apps autoupdated, including Survey123, and all the data I had collected was lost. I determined this because I no longer had an Outbox at all. I have now turned off autoupdate. But this is a real problem that should be fixed in future versions. Will it be? I don't suppose there is any way to recover that data is there?

Thanks for answering all my questions,

Lori

DamSafetyWID · Answer

This happened to us today. We were working on a draft survey on iOS, when a popup to update the app popped up. We clicked update, and then once finished our draft survey was deleted.

It would be great to know how to solve this issue ... @HannahFerrier @LorettaWinton

Vermont Department of Environmental Conservation

Water Investment Division │ Dam Safety Program

1 National Life Drive, Davis 3 │ Montpelier, VT 05620-3510

Cell: (802) 636-7099

LorettaWinton · Answer

Hannah, Thanks for your reply. I would definitely like to recover that data. Could you give me explicit instructions for doing so? Thanks a bunch and I REALLY hope this issue gets fixed. Lori Lori (Loretta) Winton, PhD Forest Pathologist, SouthCentral & Interior Alaska Forest Service Forest Health Protection, R10 Alaska Region p: 907-743-9460 f: 907-743-9479 lmwinton@fs.fed.us 161 E. 1st Ave Door 8 Anchorage, AK 99501 www.fs.usda.gov/main/r10/forest-grasslandhealth www.fs.fed.us [Forest Service Twitter][USDA Facebook] Caring for the land and serving people image001.png image003.png image004.png image002.png ESRIAttributes.pdf Untitled-1.jpg PLTS9_3_TreeView.jpg ProductionMapping10_ListView.jpg

HannahFerrier · Answer

Lori,

Apologies for the late reply, I have been reproducing your issue and working with our developers to explain your issue...

You are correct - when Survey123 for iOS is updated from the App Store, you will no longer be able to access any previous draft surveys or surveys in your outbox. Good news - they have not been deleted, they still exist, but the path to the records has changed with the update. I can get your records back for you, but the process is a little complicated. You will need to manually update the path values in the database. Let me know if you need the details. Bad news, this issue will not be addressed until after the next release.

Please make sure that you have submitted all surveys on your device before the next update of Survey123 is installed on your device.

Thanks again for bringing this to our attention,

Hannah