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Story Maps Flip Photos from Portrait to Landscape

JoeBorgione

This is probably the silliest thing I've ever come across. I have dozens of portrait images I'd like to add to a story map and at no extra charge, the story map flips the orientation.

There are several different articles going back to 2017 of people saying 'rotate it 90 degrees and then back again before uploading' or 'strip out the exif metadata'. Huh? It's 2020; I spent a boatload of money to get high res, georeferenced photos on an iPhone 11 Pro Max, and I have to mess around them to get them into a story map?

Please say it isn't so...

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oevans_storymaps

All -- This issue has been addressed in last night's ArcGIS Online update. Images should no longer be incorrectly rotated after the upload completes.

Please let me know if you are still experiencing this issue.

All comments

DanPatterson

or the save to your desktop first suggestion?

https://community.esri.com/thread/232817-keeping-images-properly-oriented

JoeBorgione

Tried it and it still flips it.

Installed piexif and and ran piexif.remove(filename.jpeg) and then added that to the story map and it still flips it.

All I want to do is share my pictures of petrified wood with something a little more sophisticated than a shared google album. I got a couple dozen more just like this:

DanPatterson

Nice wood... That looks like a sizeable trunk

Kelly Gerrow‌ ... any ideas, this has us stumped

JoeBorgione

this has us stumped

Once I get this figured out, I'll post the link; the pic above is nothin' !

oevans_storymaps

I apologize you are having this issue with incorrectly rotating photos. We have identified an issue in how photos are requested and sent to the app. This issue is being worked on by the back-end team and they hope to have it addressed in the next ArcGIS Online release in September.

JoeBorgione

Thanks Owen- glad to hear it's and issue that can be resolved. If I were to join the early adopter program, would I be able to test it out between now and the anticipated release date?

Owen Evans‌

oevans_storymaps

Hi Joe, since this is just essentially a bug fix, I'm not sure if/how that would be made available through the EAP.

oevans_storymaps

All -- This issue has been addressed in last night's ArcGIS Online update. Images should no longer be incorrectly rotated after the upload completes.

Please let me know if you are still experiencing this issue.

JoeBorgione

Owen Evans‌ - what version/type of story maps has this been fixed in?

oevans_storymaps

Joe Borgione‌ - As far as we know this issue was only reported in ArcGIS StoryMaps, but the fix was a back-end fix on the ArcGIS Online/API side.

CodySanford

Hello, as of Dec. 13th, 2020, I am still experiencing this issue of image rotating when it uploads into the StoryMap. Thank you!

DBlake

I realise this thread is a year old but I'm having the exact same issue with the new 'image gallery' in StoryMaps. I've tried removing exif information and rotating 4 times and resaving but no joy. Is there no fix yet? (obvious thing would be a rotation tool in the image gallery no?)

DBlake

Ok, after posting that I find a workaround in Windows 10. Just rotating in Windows photo app does not work but if you click on edit >crop and rotate and then crop just a tiny bit and save the new orientation seems to finally carry through to StoryMaps. Not ideal but will do for now!

SarahBlake

I also am experiencing this same problem - My StoryMap (from March 2021), which has portrait and landscape photos, was fine until recently - now 3 of my landscape-oriented pictures are rotated 90 degrees to the right...

SarahBlake

Aah - I realize now that my 3 photos with orientation problems were originally portrait, so thanks DBlake for the workaround - just did that edit/crop/rotate and replaced that version of the photos in StoryMap - seemed to work (for now!).

HardtBergman

Update from June 2022: The problem was either not actually fixed by the update referenced in this post or has started occurring again. Photos that were right-side-up when I first published my StoryMap have since been rotated. I was able to solve the issue by stripping the exif data from the photos being affected, but I wanted to put it out these that the problem has returned.

AnthonyAtkins2

@DBlake You're a genius! It's 2024 and I'm still having this issue, but your solution worked! Thanks!

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