Hello,
I downloaded 2.6 because I heard a BUG I facing is fixed. But when I export a PDF, they won't open.
Do you have any ideas?
Troubleshooting:
They just released a patch yesterday and these issues weren't addressed. I can't export PDFs with graphics, or export multiple pdfs with page numbers as filenames.
FYI - received this from ESRI 1/22/2021. No ETA on fix but at least we know that they know. One key takeaway from the suggested workarounds - export to PDF (and other types) work in arcpy, so one solution is to script your export as its only currently broken when you go through UI.
"I’m sorry you are having trouble exporting your layouts. Esri is aware of an issue with exporting lines on a layout in ArcGIS Pro 2.7. This is a top priority issue being actively investigated, and a fix should be available in an upcoming service pack release. You can track the bug here: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzNjM2NA==. This related GeoNet thread has some workarounds people have used to export their layouts while awaiting a fix: https://community.esri.com/t5/arcgis-pro-questions/exported-map-missing-lines-version-pro-v2-7/td-p/1011329.
If you think you have a different bug, I encourage you to reach out to our Support Service Analysts. They have the tools and training to diagnose your issue and either provide an immediate fix or send the issue to the development team as a bug. You can reach our Support Services department at 1-888-377-4575, Monday–Friday, 5:00 a.m.–5:00 p.m. PST, or http://support.esri.com/contact-tech-support."
Yes, the PDF export issues have gotten worse at 2.7. They were supposed to be addressed at this release. I can output a JPEG just fine, but the PDF drops graphics and replaces them with a lowercase b. And the PDF export options are still screwed up. Can this be addressed soon?
Looks like more export (pdf, jpeg, png, others?) issues at 2.7. I've had multiple users (myself included) verify that the export, although "successful", drops elements of the layout. The resulting file opens in a viewer but layout elements (boxes that frame the legend, title, overall framing) are missing.
I encountered this error today as well. A little background, I had no issues exporting a smaller layout or 50+ map series in the traditional "Share Layout" matter.
I am now trying to export Poster Size maps (roughly 3x4 feet), and was given the same error as OP. I realized the layout files were for the newest version of ArcPro, which I do not have. I noticed this because I created my out Layout file for Landscape size Poster maps and did not have an issue.
However, once I created my own Layout File for the Landscape Poster Maps, I had the same issue. This is to say that the error did not appear to lie with my use of an older version of ArcPro.
When using the Share to PDF option, I am now downloading the file to my local drive rather than my remote work desktop. Using the "Tile oversized" option allows for the entirety of these maps to be exported. The process for each map is lengthy, but is a viable workaround for the options proposed above.
I hope this helps!
I had the same issue, and it looks like your need to print to a PDF instead.
I just wanted to express that the exporting layout to PDF issues continue with Pro 2.6.1. All my layout templates and projects I've been using since 2015 will not export to PDF, only to image files (JPEG, etc.). The behavior I see is that the PDF begins to export, then Pro locks the file up at 4 KB, making it corrupted.
I had to redo all of my layout templates and that seemed to work. Caution for those of you with this issue: Do not try to copy/paste elements from a previous layout. It will make the issue persist. Build layout from scratch.
Hopefully this issue will be resolved. I've got some layouts that took me weeks to complete that I cannot export to PDF and it hurts so bad.
Good day to you, as of this morning my PDFs are opening again. I guess the stars aligned this weekend on when I re-tested everything this morning it worked.
Thank you, everyone, for helping me through this issue.
I did create a new project and a clean layout before printing this morning. Thank you, Timothy Barnes!!!
Thanks Timothy. I was going to follow up asking about TIFF's as there was a recent issue logged for this that development is aware of: BUG-000132706- Inserting a TIFF into a report or layout results in incorrect behavior on export
To workaround this currently, using another image format should work. Such as PNG, BMP or JPG file format for images.
Another option that is reported to work is to use Print from the Share tab of layout and use 'Microsoft Print to PDF" and save the file.
Apologies for the inconvenience.
Edit- There's another thread (https://community.esri.com/thread/257602-export-layout-to-pdf-that-includes-tif-logo-fails-in-pro-26 which indicates that having a tiff image included in a layout will cause the export to fail. This is what was causing mine, removing the tiff file solved it or using the 'Print' button worked too.
For what it's worth, I am getting the same issues however:
Exporting a layout newly created within Pro 2.6 using Share>Export layout (either from ribbon or catalog view) does work
Exporting a imported layout using either ribbon or catalog view does NOT work. These layout files (.pagx) have been
created in previous versions of pro, but have been re-saved from their master project using 2.6
Exporting a map, associated with the imported layout above does work
Exporting anything using 'Print' does work.
So, I suspect it's something to do with both the Export function and issues within projects created in previous versions of pro, even if they have subsequently been opened and saved in v2.6.
Hi Michelle.
Can you share a screenshot of your export to pdf and/or print to pdf settings? I would like to try and reproduce the problem and haven't been able to thus far.
Do see the problem if you BOTH export to PDF (share Tab > export layout) and print to PDF (share Tab > Print Layout > Adobe PDF as the printer)?
Also, what is the layout size and is there any other information about the setup you can share? Any images in the layout inserted etc?
My Adobe Acrobat Pro DC is a bit newer is the only obvious difference so far other than the data and layout elements:
Thank you for replying. Here's more troubleshooting.
We are getting the exact same error. Those in my group who are running 2.5 can export the same layout to PDF with no issues. We called tech support yesterday and the short answer was it was a network issue, and to work around it they suggested moving all of the data over to a local drive which isn't a fix but a really inconvenient work around. When the data was moved over to a local drive the export to PDF did work but we can't have all of our data stored locally so it isn't an option for us. We are putting the 2.6 upgrade on hold for our organization. Those who have upgraded to 2.6 can export to jpeg with no issues, so in the mean time we can export to jpeg and convert to PDF.
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