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Cannot take Collector app maps offline

SteveTaylor6

Collector app on all platforms has suddenly stopped letting you take a map off-line. This issue no doubt relates to the other issue I posted today about Collector app on-device edits on all platforms not syncing. ArcGIS on-line and Collector app on-line still working.

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Accepted answers

MiaogengZhang

ArcGIS Online Health Dashboard shows the issue should be resolved. Originally services5.arcgis.com experienced intermittent performance issue.

All comments

BCTEnterprise

Thanks. We seem to be back in action at 10:00 AEST 10/12/19.

ClayDonaldsonSWCA

Esri Case #02455643

Yes - both of those scenarios cause errors or will just be hung up indefinitely.

MiaogengZhang

What is the support ticket number?

Can you confirm if both scenarios fails?

1) if you click sync with your existing offline data

2) download new offline area, do some edits and sync

From what I heard, for the job you submitted earlier today when the issues happen, it will appear hung.

ClayDonaldsonSWCA

We have a ticket open with ESRI tech support already. But I can confirm there are issues with https://services1.arcgis.com/

Would be great if someone at ESRI could change the status on ArcGIS Online Health Dashboard. As the issue is not resolved as of 2:00pm PT

MiaogengZhang

Clay Donaldson‌ Shawn Capararo‌ Steve Taylor‌ The issue with servces1.arcgis.com should be resolved now. You need to resubmit the job.

SteveTaylor6

Still not working. I wish they would not say it is fixed when it clearly is not.

SteveTaylor6

Still not working. This is extremely disruptive to our remote area Rangers and contractors. Two sync issues within a few months caused by esri, is leading to a loss of confidence by my field staff in using Collector app for off line mapping.

BCTEnterprise

We are still experiencing the issue at 07:15 AEST 10/12/19.

ClayDonaldsonSWCA

Yes, however I am on services1 and we are still experiencing a similar issue.

Can anyone else on services1 report if they are having issues?

MiaogengZhang

ArcGIS Online Health Dashboard shows the issue should be resolved. Originally services5.arcgis.com experienced intermittent performance issue.

ClayDonaldsonSWCA

Our organization has been having reports of this issue since 12/6/2019. We can publish, but any attempts to download or sync are timing out or showing an error.

BCTEnterprise

My organisation is also experiencing this issue. Both creation and syncing of offline maps is not working. We first noticed this at 8:00 AEST.

I have opened a support case with ESRI Australia who have escalated it to ESRI Inc.

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