Is anyone else experiencing issues with Survey123 report generation after the June 2026 ArcGIS Online update?
Our organization started experiencing report generation failures immediately after the update. We have multiple inspectors affected, and reports that were previously working without any changes are now failing with errors such as:
"An error occurred when rendering by the report engine. Failed to render image for ${$file | size:320:0}. Cannot read properties of undefined (reading 'width')."
We have verified that:
- The report templates were working correctly before the June update.
- No changes were made to our Survey123 forms or report templates.
- The issue is affecting multiple inspectors and multiple devices.
- The problem appears to be intermittent, as some users can generate reports while others cannot.
This issue has had a significant operational impact, and we've had to temporarily move inspectors to a different application while working with Esri Support.
