Can't load survey in app (but can in browser)

Question

I created a survey and shared with a group in my organization. I am able to view/edit/submit data using the survey via a web browser, but if I try to open the survey using the Survey123 App, I am unable to load the survey. I can view and download it, but when I click "collect" it loads a blank white screen with a heading "survey title not set," with none of the content of my survey loaded. This has happened on three devices (mobile, laptop, and tablet).

I have checked the sharing settings and I just don't know how to get this working; but I need to, as my field site doesn't have mobile service. TIA!

ShariF · Answer

cool! If you are familiar with the term "baptism by fire" that's how I learned Survey123 Connect (and I was under a deadline!). I had no idea an XLXS survey creation was a thing. There's a lot of nuance and learning as we go with this one. On that note, I love Survey123 Connect and choose it over the web version for creating surveys. Congratulations on your troubleshooting.

MikkiG · Answer

Thank you so much for your reply and direction. It's good to know it is a bug and not just me being a n00b.

What stinks is that the survey DOES have a title. I installed/uploaded the survey using 123connect, and tried editing the survey title and looking for any other option -- nothing was straight forward. I was also getting an error that a 'group in row 2 didn't have a label,' but none of my fields were un-labeled. What finally worked was opening the XLS file directly. There were several rows at the very top defining a group, and potentially, a page (?) without a title. It seems I wasn't able to proceed past that page, which was not created by me nor was it visible in the web designer. I removed those rows, updated the survey, and it finally works!

ShariF · Answer

Hello. It looks like you found a bug. Hopefully the work around in the link below solves it for you.

https://support.esri.com/en-us/bug/when-a-survey-is-configured-to-use-pages-in-the-survey1-bug-000184118