Survey 123 email issues sending out hundreds of same emails

Question

Hi, Anyone have any weird issues with Survey 123 sending out hundreds of duplicate emails?  We had it running in power automate and it sent out 60,000 emails,  then switched to a python script and it sent out over 200 last night?  Out IT dept is ready to end the survey if we cannot fix the issue.  Thanks!

CodyPatterson · Answer

Hey @CarrieKeneally1

60,000 emails is definitely a concerning number for the IT dept to see, I would personally have a panic!

Is this a new Power Automate script? If so, I would check to see what information it's pull from as the 60k number seems almost like a row count, could it be sending an email for every row in the Survey123 data table? I would check the inputs and triggers on the Power Automate to see what it triggered on, if it triggered once and sent 60k or there were 60k runs of 1 instance each.

Cody