The Selected Template Cannot Be Loaded

CarmellaBurdi1

This bug was documented in 2021: 

https://support.esri.com/en-us/knowledge-base/error-the-selected-template-can-t-be-loaded-000024906

Is this still the only solution to this issue? I do not have administrator privileges, nor the ability to constantly move templates back and forth. This is happening constantly with various report templates and our only solution is to rebuild them every single time. For such a pricey extension, this is an extremely frustrating bug. Is there any way to identify WHY the reports won't load? Is it a bug with the way the reports are set up? 

CherylHagevik

@CarmellaBurdi1 Hi, thank you for reaching out through Community with the details of your issue. I understand it can be frustrating to run into this error after you have put a large amount of work into creating your templates! Since it has been a few years since the blog was provided from our team, I would like to reassess the issue from the perspective of your templates. I have a few questions for you to help us proceed:

• Are you able to download the template from the Build infographics interface to create a .brpt file?
• Do you see this issue with many templates or a particular template? How often does this happen?
• Do you work with custom data in your templates? If so, how do you go about setting up your data to add it to the infographic template?