nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Survey123 Sept 2021 iOS update lags and crashes when retrieving drafts and uploading surveys

SimonNigh

Since the release of version 3.13.229 for iOS. we have been experiencing serious performance issues when trying to access surveys saved to draft or when uploading completed surveys. In both cases it takes approximately 5 mins from selecting the draft folder, to gaining access to the list of saved surveys. Once selected the app becomes unresponsive or crashes (closes). When sending surveys the app attempts upload for approximately 5 mins before crashing. Successful upload sometimes occurs but only if the screen is kept active by pressing on it. Data is not sent. Tested on iPad gen 5 and gen 6, iPhone 7, iPhone SE gen 2, iPhone XR. iPhone 7 also causes app to crash when trying to take a photo in the app. Reported back in 2020 and still not fixed.

Najděte více příspěvků označených jako

Accepted answers

All comments

Anonymous User

Hi @SimonNigh,

You say since the 3.13 release you are having this issue, but also mention you reported this back in 2020 and it is still not fixed? Can you confirm you see the same issue with 3.12 or 3.11, and it is not new in 3.13, or is this new issue only in 3.13?

Have you reported this to Esri Support, back in 2020 or recently, if so what is the case numebr or BUG number?

Can you share your XLSForm (xlsx file and any files in media folder) so we can take a closer look? Also provide any repro steps, such as the workflow to cause the issue? Which questions need to be answered, attach images, do you use Inbox or editing data before saving to drafts etc?

Also, can you provide the Diagnostic Logs from the device when the issue occurs. Enable logging before following the workflow to create the issue. And the save the logs and send. Thanks.

Regards,

Phil.

SimonNigh

Hi Phil,

We reported crashing when taking photos with an iPhone 7 back in 2020 after the August release. An official bug was raised. I’ll get it off my Esri when I get to the office later. The instability with accessing drafts and sending surveys is new with 3.13.229. Again a ticket has been raised on my Esri with Esri uk. All the files you mention have been uploaded there, but I can share again here if required later today.

SimonNigh

Following on from my reply the issues we have encountered has since the latest release of the app are documented in the support ticket #02896128 in My Esri. All the error logs and survey templates are accessible as part of this ticket.

The Survey is hosted on our enterprise portal running 10.7.1. From our perspective it appears there is an issue reading the data stored on the device - possibly when interacting with the SQLite DB?

Due to the nature of the information captured we cannot make the survey public.

BUG-000133776 ArcGIS Survey123 crashes when taking a picture with a complex survey with the older iOS

Anonymous User

Hi @SimonNigh,

Thanks for the above information. Once the support ticket #02896128 and associated data are available to the dev team we will take a look and get back to you.

As for BUG-000133776, the reported issue was related to using complex, large surveys on older iOS devices that have a slower processor and limited memory. With the 3.13 release, the minimum supported version of iOS is now 13, meaning the iPhone 6, early iPad Minis, early iPad Airs and some other iOS devices are no longer supported, as they only support up to iOS 12.

We will look into the new issue you have logged with 3.13, and get back to you shortly.

Regards,

Phil.

SimonNigh

@Anonymous User Good Morning, I asked Esri UK to give you access to the support ticket and files. Do you have an update to this issue. We have over 1700 assets to inspect in the next two weeks and this issue is seriously impacting our business. Please can you respond to this question.

Regards

Simon

Anonymous User

Hi @SimonNigh,

I was able to find the attachment (XLSForm data) in the support case via Salesforce using the case number you provided. Note that this support ticket has yet to be converted to an official BUG number via Support.

I am looking into the issue now. This may take some time due to the complexity of this type of issue, and will require further discussions with our developers. I can see this is a very large survey, with 1182 controls, 1106 bindings, 528 expressions and 349 itemsets. All of these types adds time to the survey loading and the opening of the survey folders and database being accessed.

I will let you know if I have any further questions.

Regards,

Phil.

ZakBrown

Hi Phil and Simon,

We seem to be having the same issue. Since v3.13.229 release our larger surveys only are freezing up on submission. I notice the loading time of the survey has increased as well. We have other devices (iOS and Android) which are still running v3.12.277 and these still work fine. On one device we tried before and after the version update and it worked before, not after. I have made a copy of the xls form and simply deleted half the lines in the sheet (1500 down to 700 roughly) and it managed to submit, so it seems to be struggling with large surveys. I have reverted back to 3.12.277 on my Android and can now submit again. Hope that helps a bit with finding the issue.

Zak

Anonymous User

Hi @SimonNigh,

Just letting you know that the Early Adopter Community (EAC) has just been updated with new 3.13 October Update RC builds. These builds include a fix for large surveys with slow loading times, when trying to open the drafts or inbox folder, and when submitting surveys. If you have time, please take a look and test out your surveys with these new builds, and let us know any feedback in the EAC forums. We hope to get this update released and available in the app stores as soon as possible.

Regards,

Phil.

Připojte se ke konverzaci

Přihlášení členové mohou přispívat, sledovat aktualizace a další. Jste tu noví? Zaregistrujte si bezplatný účet.

Rychlé odkazy

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.