Experience Builder & Survey 123

Question

I had a Survey123 embedded into my Experience Builder app and I noticed when I logged in today that the survey widget comes up completely blank.

I made a new map from scratch and had the same issue.

All of my surveys are working fine within the Survey123 app and online and all of my maps are working fine as well.

Does anyone know what would cause this and/or if there is a bug that many people are experiencing today?

EleanorSwensson · Answer

I am having this same issue! My survey works great on the desktop, but the map questions are non-functional on a smartphone. The map has a banner at the top that says "Press to set location," but when you touch the map the page re-loads or shows a screen that says "A problem repeatedly occurred on '{experience builder URL]'".

FedericoRiet_Sapriza · Answer

Hi @ZhifangWang,

I experiencing a similar problem, I have public Survey123 embedded into my Experience Builder app, when I use my smartphone and enter the location in the map (Survey123), the map goes blank, it work well with any other devices, laptop or tablet.

here is he link to the experience: link to experience

Any ideas are welcome

Cheers,

Federico

ZhifangWang · Answer

@Lexicon1950 ,

The Survey123 website has been updated with the fix, all surveys in Experience Builder apps should work normally now. Please let us know if you still observe any issues.

Thanks again for your feedback.

Regards,

Zhifang