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ArcGis Pro installed, but not a public account and no available licence

wilsonhb

Today, I bought the ArcGis Pro for single user. Download was successful. But I got stopped by the issue of having a public account. If followed the links provided in these forums:

https://community.esri.com/t5/my-esri-blog/tips-tricks-arcgis-pro-and-public-accounts/ba-p/888451

However, the problem persists. When I sign in as, I presume, the administrator the only one license is already taken for somethig I did previously. There is no possibility to obtain a licence file:

At a certain moment, I created a new user for my "organization" (it was just me with the same email) but did not work either.

I appreciatte your help in solving this issue.

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JayantaPoddar

ArcGIS Pro will be licensed using the named user.

Log in to My Esri using the account that purchased the Personal Use subscription.
Go to the My Organizations tab.
Select Transactions.
Click the transaction ID, and select Product Information.
Expand the Activate ArcGIS Online Organization row.
Click Activate Subscription.

Once activated, login to https://arcgis.com from browser. Navigate to Organization > Members > options icon (...) > Manage Add-on Licenses

Select ArcGIS Pro and its extensions for assigning to the named user.

Then open ArcGIS Pro, and login using your ArcGIS Online account.

*The Single-Use License is for authorizing ArcGIS Desktop (ArcMap) and City Engine.

wilsonhb

Hi Jayanta, it seems like the proper way to fix my problem!

However, I dont see the option to change the account setting you mention. Do you know what am I still doing wrong?

JayantaPoddar

Check the steps here to activate your ArcGIS Online subscription (which is not yet activated)

How To: Create an ArcGIS Online Organization and access ArcGIS Pro after purchasing a Personal Use subscription

Once ArcGIS Online is activated, you may log into your ArcGIS Online Account, and assign ArcGIS Pro license to your named user.

* I have also updated my original reply accordingly, to avoid any further confusion.

wilsonhb

Many thanks for your information!

But I keep finding problems. Indeed, the product is not activated as you said. However, when I follow your route, no options on "product information" are presented:

When I click on the info of the item, it takes me to a "View Summary and Modify Quantities" tab with no activation procedure.

Any idea will be welcome

JayantaPoddar

Try these steps then.

Did you receive an order fulfillment confirmation mail with link and username as follows?

Access the link, you will see a page with below options.

On expanding "Activate ArcGIS Online Organization", you should see the option of "Activate Subscription".

wilsonhb

Oh, I did the activation. Thanks.

But two problems persist:

1. I do not see the route: Organization > Members > options icon (...) > Manage Add-on Licenses (bakground of the image)

2. I still get the problem of public account (though I followed the suggested steps).

JayantaPoddar

If you have setup your organization in ArcGIS Online (www.arcgis.com), Login to https://arcgis.com using the credentials you used to activate your ArcGIS Online. It will redirect to your organizational account page. There you will see Organization > Members > options icon (...) > Manage Add-on Licenses.

FYI, ArcGIS Online (https://arcgis.com) is different from My Esri (https://my.esri.com)

What is the difference between My Esri and ArcGIS accounts?

wilsonhb

Thanks for all your help. I already made that registration, but nothing happens. I have contacted Esri as this is not clear at all.

JonathanLeavitt

@wilsonhb

Did you get this all sorted out?

AndresMoreno

SOLVED!!!
Once you purchased the ArcGIS for Personal Use product, copy the Ref. ID number that you get in the confirmation page. Add that number at the end of the following URL (replace the xyz.. with that number):
https://my.esri.com/#/my-profile/purchases?referenceID=xyz
Paste that URL in the same page/browser where you made the purchase. Then visit the URL (press enter).
You will be prompted into a page with the following title: "ArcGIS Desktop for Personal Use Term License Suscription". There, navigate to the ACTIVATE GIS PROFESSIONAL SUBSCRIPTION section. Clic on Activate Subscription.
You will get a Activate your organizational subscription page, where you are given 2 options:
"Create a new account" or "By converting an existing ArcGIS Public Account". Choose the last one if you already have an account. Clic Next.
Confirm "Upgrade account."
A new login window will open. Enter your credentials.
You will be redrected to the following URL autometically: arcgis.com/home/setup.html
Set up the fields: Organization name Organization short name Language Region etc.
Then hit "Save and continue".
Finally, you will be redirected to your ArcGIS Online Organization account, something like:
https://personal-org-name.maps.arcgis.com/ where you can go to Organization> Members> hit the 3 dots next to your user name> Manage add-on licenses> select them all> hit Save.

Now you are ready. Head on to ArcGIS Pro, enter your credentials and you are good to go! 🙂

Ephratah_23

Unfortunately, once I click "Activate subscription I get this error message:

Do you have any ideas as to how I can resolve this error?

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