@BrandonBoisvert -- I apologize that you are having issues with your Shortlist story. Please note that Shortlist is one of the classic storytelling templates and hasn't been under active development for several years.
ArcGIS StoryMaps, which is Esri's current-generation storytelling tool, was released in 2019, and is recommended for all new projects. In ArcGIS StoryMaps, there is something called an Explorer Map Tour that is very similar to the classic Shortlist template. For more information see Expand your storytelling horizons with explorer tour (esri.com).
If you still would like to use the classic Shortlist please contact Esri Technical Support to troubleshoot the specific issue you are having with your story. Also be aware that the classic storytelling templates are moving to extended support soon. See Updated classic story map transition timeline (esri.com) for more details.
Owen Evans
Lead Product Engineer | StoryMaps