Communication between Workforce and Mobile worker

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10-30-2023 10:44 AM
LeahSmith0201
New Contributor II

I'm working to setting up a ticket system from Survey123 to Workforce. Is there any way possible to have Communication (through email or another app) between the Mobile worker and the user who submitted the survey? This is all done through Enterprise 10.8.1 in our organization. 

Basically if someone submits a ticket help request, can we respond and have that communication somewhere saved within the ticket system? Then we have a record of what's happening and how we fixed it. 

 

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RobertAnderson3
MVP Regular Contributor

This might be something you'd look at using Power Automate for, but I've not set this up directly at this point, but it would definitely be a good workflow! 

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