PC Windows application for desktop users

ModernElectric

We are in the process of implementing an ArcGIS Workforce deployment project company wide. Currently, our department supervisors use the Dispatcher user type and they use their office PC and an Android tablet. Our electric & water field crew(s) are all field workers and they use the Android app on their company Samsung devices. One of the difficulties I am having is our 3rd group, which is mainly office workers (Billing department, Engineering department and support personnel). They will be using the Field Worker type and this is how we are having issues. Currently, there is no Windows PC Application for them to use at their workstation. From my understanding, the Field Worker map and functionality needs to be done on an application (Android, IOS, etc) and not on a web browser. It would be very helpful to have a WInows 10/11 PC Application that can utilize the Field Worker Map specifically for those that work at a PC workstation.

Thank You

AndyMinor2 · ‎08-30-2023

What sort of assignments are the office staff completing from their desks? The purpose of Workforce on mobile devices is to track location of work being completed. There are a few work arounds for this. If you can elaborate a bit, I can help you come up with some ideas on how to accomplish this from the office.

ModernElectric · ‎09-12-2023

Some of the workflows/tasks we are looking at implementing with our front office and engineering staff is our new construction workflow. The purpose of this is to collaborate and keep everyone informed (Application status, payments rec'd, permits issues, estimates created, etc). Also, looking at producing an internal outage/crew location project so our front office can educate customers when they call in about a known outage and/or if crew is working in the area. There are a few other workflows that we are doing round tables on, but these are the main ones we want to incorporate into our current Workforce platform.

We understand that workforce is specially for the field crews. However, we are trying to elevate it and make it a tool that can be used company wide (Front office, operations, dept supervisors, engineering, management, etc).

Thank You

AndyGeo · ‎09-12-2023

Have you looked into some of the Solutions? This one might help get you started. Solutions can be a great template to get you started and customize them to fit your needs.

https://arcg.is/1S4mmn0

You could use Workforce for field crews and feed that data into an app or solution and customize it to fit your needs. You can also build the web app to allow data edits so office staff can change the status of assignments from there rather than in workforce dispatcher interface.