Running ArcGIS Enterprise 1091.
I published a map service from a registered data store to our enterprise environment. I can see it in Server Manager and Portal but when I try to add it to a map, I get the error 'Unable to add to map'.
In Server Manager, the rest url shows what I would expect: https://gis.company/arcgis/rest/services/folderName/serviceName
In Portal, the url shows the internal/admin url: https://ip-12-190-111-80.internal:6443/arcgis/rest/services/folderName/serviceName
Why would this happen and what can I do to have the portal item display the correct external url?