Missing "signin" and other links in geoportal

[yockee]

Suddenly Geoportal lost all links on top, including the signin link. This only happens in Chrome.

On Edge, it's completely normal

I have cleared all caches, histories and cookies. Then restart the browser.   But still does not work: all links on top still missing.

Need help. Thanks

[George_Thompson]

Not sure what version of Enterprise (portal) you are using, but it looks like it may be related to the issue in Chromium that we released a patch for: https://support.esri.com/en-us/patches-updates/2024/portal-for-arcgis-application-display-patch

I would review and apply this patch, if applicable, and re-test.

What are the versions of ArcGIS Enterprise / Chrome / Edge being used for the post?

[yockee]

thanks George.. 

I am using ArcGIS Enterprise 11.0

But strangely enough, my colleague has experienced this matter for the past 1 month, ways more earlier than mine. But mine only for the last 3 days. Why different ? Our chrome versions are the same..

Chrome: Version 128.0.6613.138 (Official Build) (64-bit)

Edge: Version 128.0.2739.67 (Official Build) (64-bit, Edge Business)

Thanks

[yockee]

Hi @George_Thompson 
Now it happens to my Edge as well (Version 130.0.2849.46 (Official build) (64-bit)). All the links on top are missing. 

But it still works on Firefox v 131.0.3

[George_Thompson]

I would recommend working with technical support on this issue. It is always possible that Chromium has release an update that could cause issues.

[yockee · Accepted solution]

Hi @George_Thompson ,

I found an article somewhere that after applying the patch, the problem still persist. So, I am not taking the risk.

I just found the work arounds:

1. Using downgraded Opera and turn off the auto updater. OR

2. Using downgraded Chrome (v 104) : turn off autoupdater and modify the registry:

 - rename the autoupdater file to anything you want (I just add sufix "OFF") on the installation directory. This will make the autoupdater fail to run, which is what we want

 - find a key on the registry somewhere in "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Update" set the Default to 0

Hope it helps.

[arahman_mdmajid]

This issue now appears in Edge 130. After applying the Portal for ArcGIS Application Display patch and clearing the cache, the whole page goes blank. I am removing the patch since it didn't resolve the issue.

[yockee]

Use Firefox v 131.0.3. it still works on me...

[arahman_mdmajid]

It’s an organizational restriction and we cannot use any other browser except for Edge.

[yockee]

I try Edge with IE Mode. It works actually. The signin page and all navigational menu appear.

I also tried downgrading Chrome. It actually works BUT I can't stop Chrome from upgrading automatically.