Sync errors with Collector offline

[CarmaGerber]

Hello fellow Collectors!

I am happy to have downloaded the new version of Collector. I have successfully set up a map for offline editing, downloaded it to my device and collected some features.

Seems to be a bit sticky syncing back though. I have had 2 REST API errors (this is what they appear to be) so far relating to sync'ing the replica.

Both appeared to be a rollbackOnFailure error.

The difference being:

1st error - gave me an 'error synchronizing replica' message that contained the GUID for the feature I was syncing (I only had 1 to sync). Then when I checked the map in browser AGOL, the feature I was syncing was there, so perhaps an error that wasn't actually an error.

2nd error - didn't show me a GUID however I was syncing multiple features. These did not appear in my map in the browser, so a genuine error.


Any ideas here?

Carma Gerber
Esri Australia

[RussRoberts]

Can you share your service and I can try to reproduce these sync errors.

Thanks
Russ

[CarmaGerber]

Hi Russ

unfortunately I can't share due to the restriction on my organization.

I managed to successfully sync yesterday afternoon.

I have attached the screen shots of the errors.

Carma

[RussRoberts]

Does your service have requird fields?

Russ

[CarmaGerber]

Hi Russ,

No it doesn't.

Carma

[RussRoberts]

When was this service published? Have  you seen this error with other hosted services?

Thanks
Russ

[CarmaGerber]

Hi Russ

I published this service in order to test the Offline capabilities of Collector, so in the last day or 2.

I haven't had the issue with any other service and since I had these errors, I have been able to sync that service, so it was only temporary.

We have loads of clients who are very excited about Collector offline capabilities so I just want to be prepared so that if they experience the same error I can have some troubleshooting ideas ready.

Cheers
Carma

[CarmaGerber]

Hi Russ

I seem to be having these issues again with downloading a map for offline use with Collector.

I have shared the map and services publicly for you to have a look at:
https://unitywater.maps.arcgis.com/home/webmap/viewer.html?webmap=4df9a7e5b2ef458c85aed8c6c178eeb6

Kind regards,

Carma

[RussRoberts · Accepted solution]

Are you using copied layers in the web map? The app currently does not support these and could be why you are seeing this issue.

Thanks
Russ

[CarmaGerber]

Ah yes, I am.

Thank-you so much for this! Great to know.

Cheers

Carma