Thanks, Catherine.
Correct me if I'm wrong but your specific issue is that the Topographic vector basemap in your template is not showing up correctly when exported to PDF or Image, right? If yes, I was able to reproduce the issue as follows:
The good news is that we already identified this issue and fixed it in our next release which is coming out in a couple of weeks (around the first week of October). As you can see below, the Topographic vector basemap layers are exporting fine in that version of Business Analyst Web App.
Sorry for the inconvenience again, but would you be able to replace your topographic vector basemap with the raster version in the meantime?
Thanks,
Fasil T.
Business Analyst Team