Could not connect to the caching service on server.

[ValeriiDiadiun]

hello, 

So, we have ArcGIS Enterprise version 10.8.1 and Pro version 3.1. We are trying to publish an image file in GeoTiff format on the portal using the standard Sharing->Share as web layer (Tile) procedure. The Pro successfully creates a service but the server fails to cache data and throws the following error message:

Error  001195  Could not connect to the caching service on server. The caching GP service may not be running on the server

ArcGIS Server services responsible for cache formation are functioning.

What could be the problem?

[ArchitSrivastava]

Hello @ValeriiDiadiun ,

Hope you are keeping safe and well. As per my understanding there are two tools responsible for generating Cache in this scenario, as mentioned in below article: 

Preconfigured services : https://enterprise.arcgis.com/en/server/latest/get-started/windows/what-s-included-with-arcgis-serve... 

Please note that "The CachingTools service works with the CachingControllers service. Both must be running to build caches.". Could you check and confirm that those are running. If yes, check the "Pooling" for those and restart these two services.

Once these are up, try generating Cache manually by following the steps in "Build the cache manually after the service is published" .

If this doesn't help as well. If possible, can you share the ArcGIS Server logs for just the duration of failure. I can have a look and try to understand what is going on.

Hope it helps!

-Archit

[ValeriiDiadiun · Accepted solution]

Hi @ArchitSrivastava thank you for response. @Rishita

 Rishita Pokhriyal​  ---Esri technical support analyst ---helped us solve the problem.

We checked two services responsible for creating the cache (CachingControllers and CachingTools) and they were running. But the third CachingToolsEx service was not launched, and this was the problem with the formation of the cache. As soon as it was launched, the caching process was completed without errors.