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cancel the previous arcgis online organization administrator account and start new one

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10-15-2018 04:23 AM
GawaherAl-Mahnash
New Contributor

my arcgis subscription expired a year ago, I purchased one year personal right now. they extend the same license but unfortunately I forgot my administrator account info.  I have only my subscription id. the link esri send 2 years ago does not work any more. please help how to cancel the previous and start new. i created new public account and sign in for arcgis on line trial version,. how to purchase using the subscription id provided by esri. now.

I have tried to retrieve my accounts

I have many accounts I do not know which is the admin for my org

please help setup my ArcGIS online personal user

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George_Thompson
Esri Notable Contributor

I would reach out to Customer Service on this one.

ArcGIS Online

--- George T.

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3 Replies
George_Thompson
Esri Notable Contributor

I would reach out to Customer Service on this one.

ArcGIS Online

--- George T.
GawaherAl-Mahnash
New Contributor

waiting for help from your side

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George_Thompson
Esri Notable Contributor

That will probably be the only way to get a resolution.

--- George T.
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