my arcgis subscription expired a year ago, I purchased one year personal right now. they extend the same license but unfortunately I forgot my administrator account info. I have only my subscription id. the link esri send 2 years ago does not work any more. please help how to cancel the previous and start new. i created new public account and sign in for arcgis on line trial version,. how to purchase using the subscription id provided by esri. now.
I have tried to retrieve my accounts
I have many accounts I do not know which is the admin for my org
please help setup my ArcGIS online personal user
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I would reach out to Customer Service on this one.
waiting for help from your side
That will probably be the only way to get a resolution.