Drone2Map - executed with an 'Cannot Authenticate Application' error

1840
5
07-05-2017 05:58 PM
Dong-gyunKim
Esri Contributor

Hi,

I would like to appreciate it if you inform me any information or solution regarding this error.

I've installed Drone2Map for ArcGIS 1.2 succssfully.

And when I execute the Application, returned the below message.

X  Cannot Authenticate Application

Also, I tested below that.

1. Repair

2. Remove(including registry file) and reinstall

------------System Environment-------------
OS : Windows 10 Pro (64bit)
Processor : Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
RAM : 16.0 GB

System Locale : Korea

----------------------------------------------------

Thank you

Dong-gyun

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5 Replies
JamesTaylor3
Occasional Contributor

Did you install Drone2Map for ArcGIS behind a firewall (with no access to www.arcgis.com) and intent to license to a Portal for ArcGIS?

If so this is a known issue with Drone2Map 1.2.   The first time you start Drone2Map it attempts to license to www.arcgis.com.  If you are behind a firewall then licensing can not reach that url and the application will not open.  (apologies, this has been corrected and will be released in a future build).  


The work around is:

Edit the file "C:\Users\<user>\AppData\Local\IsolatedStorage\zovy5ns2.wpc\polmcoza.1d1\Publisher.kakyaydnplrkukgdwqg2aisd4iopallh\AssemFiles\LicensingOptions"  (the specific path may be different on your system).

 

It will contain:

https://www.arcgis.com
3
True

 

You need to edit this file to contain your on premise URL:

https://myserver.mydomain.com/portal
4
False

Dong-gyunKim
Esri Contributor

Thank you for your advices.

I shout down the firewall.

And edited the 'LicensingOptions' file to

https://myserver.mydomain.com/portal
4
False

However, the App still return the error message.

Please let me know any others.

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JamesTaylor3
Occasional Contributor

Are you licensing against an ArcGIS Online Organization or your own on-premise Portal for ArcGIS?

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Dong-gyunKim
Esri Contributor

I want to use AGOL and Portal for ArcGIS.

so, I've tested below four types.

https://www.arcgis.com
3
True

https://esrikrbdd.maps.arcgis.com

3
True

https://esrikrbdd.maps.arcgis.com

4

False

http://portal.esrikr.com/portal

4

False

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HenryLindemann
Esri Contributor

The solution that worked for me was the following.

1. Uninstall Drone2map

   This does not remove all the settings though.

2. Remove/Backup the settings folder

   C:\Users\<your_user>\AppData\Local\IsolatedStorage\qevc5fgp.m0l

   qevc5fgp.m0l : this is a randomly generated folder name

NB! Please note editing the registry can compromise the stability of your operating system, please make a backup of the registery before hand.

3. Remove this registery entry Computer\HKEY_CURRENT_USER\Software\ESRI\Drone2Map

4. Reinstall Drone2map.

These steps will bring back the initial configuration screen.

Also make sure to upgrade ArcGIS Pro before following these steps.

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