WebGISDR Failed to back up the Relational Data Store to Azure Storage due to timeout

[ikelagos]

Hi All,

We are using ArcGIS Enterprise 12.0 and encountered an issue using WebGISDR tool when trying to directly upload to Azure Blob Storage

The error message goes like this:

Failed to back up the Relational Data Store

.....

Caused by: Timeout on blocking read 300000000000 NANOSECONDS

For context it took around 5 hours to create the data store back up file and it was around 450GB.

Is there a way to increase the timeout or completely remove it?

 

[JakeSkinner]

Hi @ikelagos,

I would try increasing Portal's token expiration:

https://enterprise.arcgis.com/en/portal/latest/administer/windows/specify-the-default-token-expirati...

[FraserHand]

Hi there - did you make any progress on this? I'm hitting it as well. In the webgisdr log I see:

"{"jobid":"j65e79912-4aaa-46d3-8b8d-0717760d431b","status":"COMPLETED","stepInfo":["Export operation started.","Export operation failed."],"operationResponse":{"status":"error","messages":["Export operation failed. Failed to write the file '20260505-091124.agssite' to this location 'webgisdr-backup/12-0-0/backup/20260505-091107-backup/server/cd67fdf9jcwpzzk6'"]}}"

while on a manual backup I see:

Failed to write the file '20260505-095011.agssite' to this location 'backup-20260504' Failed to upload backup-20260504/20260505-095011.agssite to object store.. Caused by: Timeout on blocking read for 300000000000 NANOSECONDS
Export operation failed. Failed to write the file '20260505-095011.agssite' to this location 'backup-20260504'

The debug log shows:

Caused by: Timeout on blocking read for 300000000000 NANOSECONDS at com.esri.arcgis.objectstore.clients.azure.AzureBlobStoreClient.putObject(AzureBlobStoreClient.java:986) at com.esri.arcgis.objectstore.clients.azure.AzureBlobStoreClient.putObject(AzureBlobStoreClient.java:915) at com.esri.arcgis.discovery.admin.backuprestore.BackupRestoreUtil.writeSiteFileToBackupStore(BackupRestoreUtil.java:888) at com.esri.arcgis.discovery.admin.SiteManager.exportSite(SiteManager.java:7253)

so I'm not sure if this is a network issue or a client configuration issue.

Are you accessing blob storage over the public internet or via private endpoints? Is your GIS sitting behind an application gateway?

Also note there are 2 bugs currently:

https://support.esri.com/en-us/bug/large-web-gis-disaster-recovery-webgisdr-exports-fail-t-bug-00017...

https://support.esri.com/en-us/bug/after-migrating-hosted-scene-layer-caches-from-the-tile-bug-00017...

Please let me know if you have found a solution.

Thanks!