Error when opening Urban Model after License Renewal

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07-07-2021 06:03 AM
AugustNastasi
New Contributor III

Hello.  The past couple weeks I have been using Urban through a trial, and yesterday when my company officially purchased both GIS Professional Basic & ArcGIS Urban Suite licenses I am now unable to open an Urban Model I had previously been working on in my trial period. Every time I attempt to open my model I get the following message: 

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Additionally, I am also unable to create a new Urban Model from a template or from scratch. 

My ArcGIS online account user is a GIS Professional Basic with the Administrator role and has the ArcGIS Urban Suite add-on license assigned.  I have also tried clearing the browser cache, updated the browser, tried a different browser, and tried a different computer. 

If anyone has encountered this issue or potentially has a solution please let me know! 

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11 Replies
AugustNastasi
New Contributor III

Hey Alex, I had to get on the phone with ESRI Tech Support and work it out with them personally.  The solution was reached behind the scenes and I am not entirely sure what they had to do.  Hope this helps! 

AlexRudowski
New Contributor III

I'll follow up with them. Thank you!

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