Survey123 install not showing 'next' button

239
7
01-09-2020 03:49 AM
Vincentde_Jonge
New Contributor

Hi,

I'm having trouble installing Survey 123 Connect, the desktop version, windows x64 version. When I run the .exe it shows the screen in the attachment. There's no 'next' button, so I can't continue the install.

What's causing this and how can I fix it?

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7 Replies
Shwu-jingJeng
Esri Regular Contributor

Hi Vincent,

What version of OS are you using and what locale is your OS set to?

The app shows Dutch as installation language.

I can see the buttons with the same build(3.7.62) and my locale is Nederlands(Nederland) on win10.

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Vincentde_Jonge
New Contributor

Hi,

I'm on Windows 10 as well, Windows 10 Pro 64 bits build 17763, Dutch (Nederlands) language.   

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Shwu-jingJeng
Esri Regular Contributor

Hi Vicent,

Could you check your desktop device specifications(Settings>System>About>Device specifications)?

And also check if you have latest graphic driver updates on your desktop?

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Vincentde_Jonge
New Contributor

Hi,

Device specifications look the same as yours.

Graphics drivers are up to date.

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Shwu-jingJeng
Esri Regular Contributor

Could you try on another machine to see if you are still seeing the missing buttons issue?

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Vincentde_Jonge
New Contributor

​Hmm, it does work on other machines; I asked some colleagues. They do have the same model laptop and same installation, so that's a little odd... Mine's also the newest.

Thanks for the help so far, by the way.

Met vriendelijke groet,

Vincent de Jonge

Datamedewerker

vdejonge@mug.nl<mailto:vdejonge@mug.nl> 06 53 29 50 19

Zernikelaan 8 | 9351 VA Leek | 0594 55 24 20

www.mug.nl

Algemene voorwaarden<https://www.mug.nl/algemene-voorwaarden>

MUG Ingenieursbureau is onderdeel van de Dijkstra Groep

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Shwu-jingJeng
Esri Regular Contributor

Yes, this issue could be specific to the machine you are using, most likely with the graphic card or the graphic driver, which might potentially impact the UI rendering. 

You might want to have the Information System team to check the graphic card issue to see if you need any further updates on the driver.

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