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Survey123 install not showing 'next' button

Vincentde_Jonge

Hi,

I'm having trouble installing Survey 123 Connect, the desktop version, windows x64 version. When I run the .exe it shows the screen in the attachment. There's no 'next' button, so I can't continue the install.

What's causing this and how can I fix it?

survey_install_issue.png

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Vincentde_Jonge

Hi,

Device specifications look the same as yours.

Graphics drivers are up to date.

Shwu-jingJeng

Hi Vicent,

Could you check your desktop device specifications(Settings>System>About>Device specifications)?

And also check if you have latest graphic driver updates on your desktop?

Vincentde_Jonge

Hi,

I'm on Windows 10 as well, Windows 10 Pro 64 bits build 17763, Dutch (Nederlands) language.

Shwu-jingJeng

Hi Vincent,

What version of OS are you using and what locale is your OS set to?

The app shows Dutch as installation language.

I can see the buttons with the same build(3.7.62) and my locale is Nederlands(Nederland) on win10.

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