Survey123 Connect: Download error 403 forbidden when trying to create a new form

[RemyOlive]

Hi everyone,

I just came back from leave and I can no longer create new surveys, both on advanced template and standard template.

I get this error when trying: 

I reached out to our IT department to see if a firewall blocked the downloading of the template, but they told me no.

I saw this post from 2020, that had a similar problem but with a different error code: 

https://community.esri.com/t5/arcgis-survey123-questions/problem-downloading-templates-and-connectin...

I was wondering if anyone had an idea as to what was happening, I'm still pretty sold on the firewall idea but any other clue might be helpful !

Happy new year,

Rémy

[abureaux]

I'd start with something simple to try an narrow down the causes. Can you still log into the Portal?

[RemyOlive]

Hi Abureaux, 

Yes I experience no other issues at all with out Portal or any connection otherwise,

Cheers,

Rémy

[RemyOlive · Accepted solution]

Found the problem in the error log: blocked link was different from the one the post I cited was calling.

Unblocked that link and everything works fine