Availavility Surveys in Desktop

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09-26-2018 02:06 PM
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Esri Contributor

Hi Survey123 Team!

I have a problem with Survey123 Connect. Unexpectedly, my surveys is not availables. I reinstall the survey connect v. 3.0.142, but without success.

I'm attaching the video with workflow of issue for your understand:Issue_Survey123

Thank you in advance!!!

Braulio.

 
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5 Replies
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Esri Regular Contributor

Hi Braulio, that is interesting behavior.

Can you please capture a log file and upload to this thread?

Troubleshoot—Survey123 for ArcGIS | ArcGIS 

Thank you,

Brandon

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Esri Contributor

Hi Brandon Armstrong‌.

Thank you for your response. I'm attaching the log file. Is the correct?

Dropbox - Survey123ConnectforArcGIS-20180927-091329.log 

I hope your comments and thank you in advance!

Ps: I still with the same problem today

Braulio.

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Esri Regular Contributor

Thank you for the log file, Braulio.

I'm wondering if you are able to successfully create a new survey after logging into Survey123 Connect?  Please try this and see if you are able to do so without error.

Brandon

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Esri Contributor

Related with this, an user of Esri Staff recommended rename the folder where keep the surveys in desktop, then, will need download the surveys newly.

https://community.esri.com/message/807266-re-survey123-connect-not-connecting-to-mysurveydesigns-fol... 

It should be noted that although I did this procedure, after a continuous time. I think there is an error in this version of survey connect (most recent).

I hope your comments and thank in advance

Braulio.

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Esri Contributor

Hi Brandon Armstrong‌.

I found other user of Professional Services, in ESRI Chile, that has the same issue with survey123.

The version is latest.

Best regards.

Braulio.

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