Having trouble adding portrait photo

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11-28-2019 10:52 AM
by Anonymous User
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Hi there, I'm having trouble adding a portrait photo, I see that this has been an issue as late as Sept 2019. Any fix?

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OwenGeo
Esri Frequent Contributor

I apologize you are having this issue with incorrectly rotating photos. We have identified an issue in how photos are requested and sent to the app. This issue is being worked on by the back-end team and they hope to have it addressed in the next ArcGIS Online release in September.

In the meantime, please see this thread for some tips on a workaround that has worked for others.

Owen Evans
Lead Product Engineer | StoryMaps

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OwenGeo
Esri Frequent Contributor

I apologize you are having this issue with incorrectly rotating photos. We have identified an issue in how photos are requested and sent to the app. This issue is being worked on by the back-end team and they hope to have it addressed in the next ArcGIS Online release in September.

In the meantime, please see this thread for some tips on a workaround that has worked for others.

Owen Evans
Lead Product Engineer | StoryMaps
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