please help me!! geoprocessing tools crashing ArcGIS Pro

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06-07-2020 05:49 AM
דוראברהמי
New Contributor

Hello everyone!
I'm trying to build utiliy network guide here

:get started with the Water Distribution Utility Network Foundation—Get Started | ArcGIS Solutions for... 

after a few steps in the tutorial, the software crashes every time I just click a tool in geoprocessing , any tool!

i'm getting this message:

And I found the dump file, which is attached.

The technical details that appear:

Product version: ArcGIS Application 2.5.1.22081
Operating system: Windows 10 Home 18362 64-bit
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Processor cores: 12
CPU capabilities: SSE2, SSE3, SSSE3, PCLMULQDQ, POPCNT, SSE42, CMPXCHG16B, XSAVE, OSXSAVE, BMI1, BMI2, ADX, AES, AVX, FMA, AVX2, RDRAND, RDSEED
Memory: 16 GB Physical RAM
Hard drives: 931 GB Drive, 238 GB Drive
Graphics card: NVIDIA GeForce GTX 1660 Ti 26.21.14.4145 1920 x 1080 x 4294967296 colors 20191126000000.000000-000
Graphics configuration: Generic PnP Monitor DPI 120*120
System display language: he-IL
Software display language: en-US
Number of monitors: 1

Any help would be greatly appreciated!

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3 Replies
HowardCrothers
Esri Contributor

Can you please log a support incident so we can properly identify what is causing the crash? Esri Support | ArcGIS Technical Support 

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WillBraganza
Esri Contributor

I agree with Howard, it may be best if you log a support case so that they can go over this more thoroughly.  With that said, I think some important things to consider would be:  Is this happening to just your machine?  Is another colleague experiencing this?  If that colleague logs in to your machine do they experience?  Knowing these factors can help narrow things down.  

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AaronFalk
Esri Contributor

I will reach out to ensure a case is created to investigate.