Geocode service published to ArcGIS Server 10.8.1 not functioning in ArcGIS Pro 3.6 or 3.7

[JotHall1]

Geocode service published to ArcGIS Server 10.8.1 not functioning in ArcGIS Pro 3.6 or 3.7.

I maintain and manage geocode services I published to ArcGIS Server 10.8.1, I then created ArcGIS Online locators from them that I shared to my Organization. So these locators just default to any user logging in to ArcGIS Online and ArcGIS Pro. I first created the locators in ArcGIS Pro 3.3. or 3.4 (I can't quite fully remember) and I have since been rebuilding the locators and overwriting the services monthly with no issue.

I have recently updating my ArcGIS Pro from 3.5.5 to 3.7 and did a rebuild and overwrite. And now these shared locators do not work in ArcGIS Pro 3.6 or 3.7 as the shared Organization locators, is this a known issue? Or a bug?

To try and be as clear as possible, the published geocode services work in ArcGIS Online and work if I pull the service in to ArcGIS Pro 3.7 directly from a server connection. They just do not work when trying to use them as the Organization shared locators in ArcGIS Pro. Is there compatibility matrix I am unaware of that has this information? 

Any input or help is appreciated!

Kindly,

Jot

[JonM32]

@JotHall1 

There is a compatibility chart for Enterprise and ArcGIS Pro, please see the Esri page below. At my workplace, we keep a computer at pro version 3.3 to publish to enterprise version 11.3. Otherwise, services can break when the versions aren't ideally compatible. From what I've seen, most issues arise with services that are tools like geocoding or printing, etc.

Compatibility | ArcGIS Pro documentation

[Robert_LeClair]

There was a BUG-000135326 for ArcGIS Pro that was non-reproducible in November 2020 seen at 2.6.3 with a workaround of "Adding the geocoding service URL as a geocoding service in the ArcGIS Online organization's settings ensures the geocoding works with no issue. The issue only seems to occur when adding it as an item in ArcGIS Online."

Further, there is an Analyzer message of 00339 that lists items/solutions that may be relevant to version compatibility - 00339: Locator was built with roles or capabilities not compatible for sharing to this version of Ar...

[JotHall1]

I was just coming back to update from some troubleshooting and testing and I was going to report something similar to what Robert shared with the ArcGIS Pro BUG back in 2020. I did try sharing the geocode service url directly to the organization instead of making an ArcGIS Online item first. And this worked! Briefly... It worked for searching and geocoding in ArcGIS Pro 3.7 initially, but at some point it stopped functioning again. I don't know how long it took for it to stop, I tested a bit and it was working then I walked away from it for awhile and when I came back it was no longer working. I am leaning towards it being a compatibility issue. I'm going to keep testing as I have time.

Thank you both for the responses.