ArcGIS Pro ver 1.3 full of bugs?

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07-25-2016 02:31 PM
HectorBorro1
Occasional Contributor

Hello!

I've just upgraded to ArcGIS pro ver 1.3 and it keeps on crashig even when I do a simple edit or CLIP. Is there anyone I can report them to?

Do you have problems as well?

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7 Replies
JeremyWright
Esri Regular Contributor

Hector,

Did this machine previously work OK with Pro 1.2?  Or is this a new install?

1) update your graphics card driver to latest from manufacturer (e.g nvidia/amd)

2)  If you get an error report dialog, fill in your email

3) please contact technical support for interactive assistance.

Regards,

Jeremy W.

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HectorBorro1
Occasional Contributor

Hi Jeremy,

It is an upgrade. Already had stable 1.2 running with no porblem.

  1. I have latest videocard driver already.
  2. I always write my email when reporting crash error to ESRI
  3. How do I contact tech support for interactive assitance?

Cheers

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JeremyWright
Esri Regular Contributor

Forgot one troubleshooting step: clear your cache.  You can do this from PROJECT->Display Options (check the box for removing the cache at bottom).

To contact support, see this page: Esri Support Contact Tech Support

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JeremyWright
Esri Regular Contributor

One more suggestion:

Try switching from DirectX to OpenGL in PROJECT->Options->display

I've also pinged our support liason to reach out to you if needed.

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HectorBorro1
Occasional Contributor

Ok, thanks.

I'm applying both suggestions (clearing cache that was at 1.02Gb and switching to OpenGL)
It took too long to open the first time after clearing the cache, for a moment it showed the dreaded windows note (Not responding)...

Let's see if this works.

Cheers

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JeremyWright
Esri Regular Contributor

Any updates Hector?

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HectorBorro1
Occasional Contributor

Oh yes, got better. no crashes then, but other bugs popped out

I also repaired the installation.

I switched back to DIrectX to see if it keeps crashing, but so far all OK.

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