ArcGIS Pro icons randomly disappearing/freezing

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12-07-2021 11:51 AM
AndrewSylvia1
New Contributor II

Hi all,

I am a student at Northeastern University - I am having some problems trying to use ArcGIS Pro, I've attached a video of what is happening. I had no luck with the Northeastern IT Department and the ArcGIS Technical Support folks referred me here.

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KoryKramer
Esri Community Moderator

Hi Andrew,

What version of Pro are you using?  

Have you been using it successfully and this issue just started?

There was a recent discussion on graphics issue for users with Alienware: https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-8-ui-glitch/m-p/1110705#M47129  Give that a read.

Otherwise, run through Troubleshooting Performance Issues in ArcGIS Pro , specifically the part about checking system requirements and updating graphics drivers to see if that helps.

Cheers

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5 Replies
ABishop
Regular Contributor III

I can't view your video.

Amanda Bishop, GISP
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AndrewSylvia1
New Contributor II

Sorry, it says it's still being processed. I guess explaining it step by step might help in the meantime. It's basically the first few steps of the homework assignment I've been given.

Step 1. I open ArcGIS and start without a template.

Step 2. go to Catalog > Folders > Add Folder Connection (connecting to the data for the homework)

Step 3. In the geodatabase of that added folder connection, there's a point shape file, I add that to a new map

Step 4. Analysis Tab> Model Builder > Iterators > Iterate Feature Classes

Step 5:  Click on the hexagon for Iterate Feature Classes, then the folder next to workspace or data feature set

Then it looks like this....And when I scroll over the icons, they disappear.

Screenshot 2021-12-07 152255.png

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ABishop
Regular Contributor III

Sounds like a bug.  Try repairing ArcGIS Pro.  Also make sure you have all the required clients and drivers necessary to run ArcGIS Pro.

Could be a known bug: https://support.esri.com/en/Search-Results#search?q=arcgis-pro&content-type=Bugs 

Amanda Bishop, GISP
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KoryKramer
Esri Community Moderator

Hi Andrew,

What version of Pro are you using?  

Have you been using it successfully and this issue just started?

There was a recent discussion on graphics issue for users with Alienware: https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-8-ui-glitch/m-p/1110705#M47129  Give that a read.

Otherwise, run through Troubleshooting Performance Issues in ArcGIS Pro , specifically the part about checking system requirements and updating graphics drivers to see if that helps.

Cheers

AndrewSylvia1
New Contributor II

Uninstalling alienware (per that link) did the trick!