ArcGIS Pro crashing when I open any project after 2.7 update

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01-14-2021 09:34 AM
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cartoranger47
New Contributor

Hello everyone,

Since upgrading to the 2.7 update last week, any time I try to open an existing project or open a new project in ArcGIS Pro, it crashes. I'm on Windows 10 with the latest updates installed. I haven't seen anything on here about this yet, so I'm wondering if anyone has any tips for common things that could be causing this like cache/profile files I could delete or something like that. I tried removing any extensions and that didn't fix the problem.

Thanks,

Alex

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13 Replies
DanPatterson
MVP Esteemed Contributor

Did you try  Windows  Add/Remove Programs, select Remove, then the Repair option?

I usually do a clean uninstall and install  when going from X.Y upgrades rather than upgrading through Pro


... sort of retired...
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Katherine_Clark
MVP Regular Contributor

I had issues with my original upgrade to 2.7 when I upgraded within ArcGIS Pro. @DanPatterson actually helped me with my post about this as well! When I removed the software and then did a fresh install with downloading 2.7 through myEsri, things are working fine. 

VMitch
by
New Contributor III

I had this happen also and a fresh new download did the trick :)

pt024
by
New Contributor II

I uninstalled and reinstalled but the problem still persists. Can anyone advise on what to do?

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DanPatterson
MVP Esteemed Contributor

Did you rename the folder in c:\users\ you \local\Appdata\esri to ... esriOLD and you may also want to do the same using the registry editor regedit and rename Computer\HKEY_CURRENT_USER\SOFTWARE\Esri

in a similar fashion


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pt024
by
New Contributor II

I tried renaming the folders. The program still crashes when I try to open a project or template.

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DanPatterson
MVP Esteemed Contributor

you have to do that after you completely uninstall anything arc*.  Then reinstall.

If that doesn't work... Tech Support


... sort of retired...
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pt024
by
New Contributor II

It still crashing. I think I will have to contact support. Thanks for the help.

Colcam4
New Contributor II

Have you resolved this? 

I am having serious problems with the new ArcGIS Pro 2.7.2. Downloaded today.  I get  ENDLESS spinning/loading icons, whenever I try to use Tools. Something ain't right. Do I have to get ESRI to fix? Or IT to reload the software? Had to use Task Manager to End Task. Exited/Restarted 5+ times. Rebooted computer 2 times. 
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