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ArcGIS Pro crashing when I open any project after 2.7 update

cartoranger47

Hello everyone,

Since upgrading to the 2.7 update last week, any time I try to open an existing project or open a new project in ArcGIS Pro, it crashes. I'm on Windows 10 with the latest updates installed. I haven't seen anything on here about this yet, so I'm wondering if anyone has any tips for common things that could be causing this like cache/profile files I could delete or something like that. I tried removing any extensions and that didn't fix the problem.

Thanks,

Alex

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DanPatterson

Did you try Windows Add/Remove Programs, select Remove, then the Repair option?

I usually do a clean uninstall and install when going from X.Y upgrades rather than upgrading through Pro

Katie_Clark

I had issues with my original upgrade to 2.7 when I upgraded within ArcGIS Pro. @DanPatterson actually helped me with my post about this as well! When I removed the software and then did a fresh install with downloading 2.7 through myEsri, things are working fine.

VMitch

I had this happen also and a fresh new download did the trick 🙂

pt024

I uninstalled and reinstalled but the problem still persists. Can anyone advise on what to do?

DanPatterson

Did you rename the folder in c:\users\ you \local\Appdata\esri to ... esriOLD and you may also want to do the same using the registry editor regedit and rename Computer\HKEY_CURRENT_USER\SOFTWARE\Esri

in a similar fashion

pt024

I tried renaming the folders. The program still crashes when I try to open a project or template.

DanPatterson

you have to do that after you completely uninstall anything arc*. Then reinstall.

If that doesn't work... Tech Support

pt024

It still crashing. I think I will have to contact support. Thanks for the help.

AJ_devaccount_0-1650995213018.png

Colcam4

Have you resolved this?

I am having serious problems with the new ArcGIS Pro 2.7.2. Downloaded today. I get ENDLESS spinning/loading icons, whenever I try to use Tools. Something ain't right. Do I have to get ESRI to fix? Or IT to reload the software? Had to use Task Manager to End Task. Exited/Restarted 5+ times. Rebooted computer 2 times.

pt024

I contacted the local Esri team and they were able to solve the crash. Under control panel, clock and region, region, administrative, change system locale, the "Beta: Use Unicode...." has to be unchecked, otherwise the program will crash after 2.7 update.

Colcam4

I cannot make that change on my computer as it requires an administrator. But I think my upgrade/download to 2.7.2 was corrupted, specifically Geoprocessing Tools. Mine doesn't "crash" it just goes into a never ending spinning wheel whenever I try.

Robert_LeClair

ColCam4 - you can uninstall ArcGIS Pro 2.7.2 by going to the Control Panel-Programs->Uninstall a program->View installed updates and uninstall ArcGIS Pro 2.7 Patch (2.7.2).

Another thing to try with geoprocessing hangs is to rename the ESRI folder in your C:\Users\<user_profile>\AppData\Local and you C:\Users\<user_profile>\AppData\Roaming to ESRI_OLD. Does this resolve the Geoprocessing tools issue? Please advise.

Colcam4

Complete Uninstall Re-Install required. Works great now, and even got ArcGIS Pro 2.7.3. Nothing else worked. Thank You for help. Colin

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