ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ElezaKollannur1 · ‎07-18-2018

While trying to create Blank project, it loads ArcPro window as shown in attachment and crashes without any error message. Computer has all ArcGIS Pro Recommended system requirements.

KoryKramer · ‎08-27-2018

Hi Ed,

Our team got this one figured out for Eleza, but whatever you're running into may still be unresolved?

Can you take a screenshot of the version and file size of this dll: ArcGIS.Desktop.Docking.Wpf.dll ?

If you left the default install location, it should be located in C:\Program Files\ArcGIS\Pro\bin

Find it there, right-click > Properties and then click on the Details tab. Mine looks like this:

1. Please send a screenshot of yours.

2. Also, you had 2.1.x installed before upgrading. How did you upgrade? Did you use the auto-updater from within ArcGIS Pro, download and install from My Esri, other (Explain)?

Thanks!

ElezaKollannur1 · ‎08-24-2018

I updated to ArcGIS Pro 2.2.1 and the issue is still there. Thanks @Kory Kramer for following up on the issue via email. Based on his suggestion could enable/access the crash dump files and send it to ESRI for further analysis.

ElezaKollannur1 · ‎08-26-2018

Thanks @Kory Kramer for resolving this issue. ArcGIS Pro starting working after PYTHONPATH from Environmental Variable was deleted.

ThomasColson · ‎08-27-2018

Was that logged as a bug?

ElezaKollannur1 · ‎08-27-2018

I don't know.

KoryKramer · ‎08-27-2018

Thomas Colson‌ This was not logged as a bug publicly but the Python team has an issue for this against ArcGIS Pro that they'll be working on during the next iteration. So yes, this is being treated as a bug (as all crashes are) and will be addressed. Thanks!

MichaelVolz · ‎08-27-2018

Is PYTHONPATH a default Environmental Variable or something you added yourself for specific functionality that you were looking for?

ElezaKollannur1 · ‎08-27-2018

I had added this when trying to set Webdriver for Selenium couple of years back. Anyways, It does not come as standard setting. Checked with my colleagues systems.