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Help adding item (excel) to ArcGIS online

KarieKneller

New to ArcGIS online and Pro: Was able to add a geocoded excel sheet to My Content about a week ago, but now when I click 'Add Item' to my Content, nothing happens....have checked 'Publish as Hosted Layer'. It looks like I should be able to do it just like I did last time, but nothing happens now.

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JoeCatanzarita1

Hi David Hoy,

I looked back into this issue and here is what I was able to find:

This issue is due to a bug in Chrome. It appears to be resolved in their release of Chrome Canary (v74.0.3728.0).
This bug has been resolved in ArcGIS Online, but is still present with ArcGIS Enterprise at versions below 10.7.1.
If this issue is being encountered in Enterprise, there is a different bug that's marked as In Product Plan

To answer your question, I don't think there was ever a patch that came out on our side. The updated Chrome release seemed to resolve the issue for ArcGIS Online however this issue is still persisting in Enterprise 10.7.1 or earlier.

Feel free to DM me if you have any additional questions.

Joe

DavidHoy

Hi Joe Catanzarita‌

do you know if any patch was every written from Esri side for this - or is there a particular Chrome patch that has resolved it from that side?

Anonymous User

OK,

Thanks a lot for your quick answer, Joe!

JoeCatanzarita1

Raynald GARNIER,

We currently have a bug logged within Esri Support regarding this behavior, so we're aware of the issue and have it documented. Ultimately, we're most likely going to be waiting on Google to fix the issue, unless we release a patch. All we can do for the time being is to utilize the workarounds.

My apologies for any inconvenience this may cause!

Joe

Anonymous User

Hi,

I'm facing the same issue with Chrome Version 72.0.3626.121. It works fine in Incognito, also with Firefox 65.0.2 (64 bits), but it would be great to fix it!

Thanks !

Raynald.

KarieKneller

Thanks, I switched to Internet Explorer and now the problem is fixed. Thanks!

Karie Kneller | Program Director, Data Management and US Missions

The United Methodist Church of the Resurrection

Phone | 913-544-0706 office

E-mail | karie.kneller@cor.org<mailto:karie.kneller@cor.org>

Mailing Address | 13720 Roe Avenue, Leawood, KS 66224

russell_roberts

Its a mode in chrome. There is an issue with the latest chrome update that can block the Add Item from adding content. It appears to be happening when Chrome has a google user signed with autorfill passwords. This is an issue with Chrome and waiting on them to update and fix the issue. To work around the issue you can try Incognito Mode - link from google support here: Browse in private - Computer - Google Chrome Help

KarieKneller

I am using Chrome. Sometimes I get an error that the file isn't supported when I add from web.

Not sure what incognito is...

russell_roberts

I have a few questions

Are you using Chrome 72.x?

What happens when you try to Add from the web - do you see an error popup right away?

Can you try this in incognito?

Thanks!

KarieKneller

I’ve tried a few spreadsheets, formatted in Access to have headers. I’m also not able to geocode when I add the data directly to my map in ArcGIS Pro (desktop). Error says the address can’t begin with a number…I don’t really see how an address doesn’t always start with a number…

The spreadsheets are attached in this email.

Also cannot simply add items to My Content in ArcGIS online…I am able to load it, and then when I click ‘Add Item’ at the bottom, nothing at all happens.

One thing…it is a spreadsheet that is shared on OneDrive, originally. I’ve had issues with certain features not working with shared spreadsheets. Not sure if that has anything to do with it, because even if I try moving it to my desktop, it’s a no go.

Thank you for your help!

Karie Kneller | Program Director, Data Management and US Missions

The United Methodist Church of the Resurrection

Phone | 913-544-0706 office

E-mail | karie.kneller@cor.org<mailto:karie.kneller@cor.org>

Mailing Address | 13720 Roe Avenue, Leawood, KS 66224

JoeCatanzarita1

HiKarie Kneller,

Would you be able to provide the excel spreadsheet so I can take a look at the data? If you're able to share, but don't want to upload the excel sheet here, my email is jcatanzarita@esri.com.

What browser were you trying this upload in? Does this behavior continue in a different browser?

I was running into some similar behavior earlier today, however it wasn't geocoding related so I'm unsure if these incidents may be related. Regardless, I hope to hear from you soon!

Thanks,

Joe

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